Sales Customer Service
Resume:
Tiffani M. Beech
Austell, GA *****
**********@***.***
Customer Service Representative, 2009 - 2010
Sertec Corporation
. Assisted businesses with quality assurance calls for their employees.
. Guided clients through recall processes.
. Responded to inbound customer complaints for fast food establishments.
. Provided compensation among other means of maintaining customer
retention.
. Provided follow up assistance for previously filed reports.
Call Center Agent, 2007 - 2009
Palmco Market Solutions
. Make calls to pre-qualified prospects that have inquired about
continuing their education.
. Guide potential students through prequalification process.
. Forward all pre-qualified future students to Education Advisors.
Marketing Specialist/Inside Sales, 2005 - 2007
Arch Chemicals Inc. (Chemical Company)
. Inside sales territory representative for over 400 customers with
revenue of $1+ million to maintain.
. Trained executives and employees to use the newly implemented
Microsoft CRM system. Populated the CRM system with information as a
super user.
. Reorganized and updated customer pricing in SAP as a super user.
. Analyzed and updated weekly/monthly reports on sales figures.
. Maintained inventory of: pricing lists, customer contracts,
confidentiality agreements, technical data sheets and material safety
data sheets.
. Conducted market research for new ventures.
. Presented at annual sales meetings.
Direct Marketer/Inside Sales, 2004 - 2005
ADP Employease
. Reorganized and updated customer database.
. Created relationships with potential purchasers/users of the software.
. Introduced potential purchasers to sales team based on sales pipeline.
. Assisted with coordination of online seminars.
. Coordinated execution of email blasts and ads.
Education
. Clark Atlanta University, Atlanta, Georgia
Bachelor of Arts degree in
Business Administration, May 2003 Concentration: Marketing
. GMAC Metro Brokers (Real Estate School), Atlanta, Georgia
Real Estate Licensee
Computer Proficiency
. Microsoft Office, Word, Excel, Outlook, Power Point, Internet
Explorer, Salesforce, Microsoft CRM, Sharepoint, SAP, Corel Photo
Paint, FrontPage (HTML), Photoshop CS3, Illustrator, Dreamweaver,
. Type 73 wpm.
REFERENCES AVAILABLE UPON REQUEST
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