Customer Service Data Entry

Location:

Posted:

October 18, 2010

SHAYLA TOWNSEND

Hyde Park, MA 02136

*********@*****.***

EDUCATION

Massasoit Community College 9/04-10/05

Liberal Arts Major

SKILLS

Proficient in Microsoft Word, PowerPoint, and Excel

Type 40 words per minute

Team oriented

Excellent customer service skills

EXPERIENCE

Cambridge Eye Doctors-Dedham, MA 3/06-Current

Apprentice Optician/ Contact Lens Assistant

Assist patients with contact lens

Teach new contact lens patients to insert and remove contacts

Assist in measurements and dispensing of glasses and contact

Data Entry

CVS Pharmacy-Dedham, MA 9/03-3/06

Cashier

Assisted customers with purchases

Promptly and courteously responded to customer request and questions

Answered phones and take messages for other co-workers

Verizon-Braintree, MA 5/05-11/05

411 Operator

Customer Service, Data Entry

Responding to customer request in timely manner

Responding to request such as Business, Personal or Residential

Palmer & Dodge LLP- Boston, MA 7/03-9/03

Marketing Assistant

Answered phones in professional manner and accurately conveyed messages

Entered marketing data into database

Maintained client files, tracked and filed paperwork