Manager Customer Service

LEONA I. CANTU

*** ***** ******, ********, ** *0634 E-Mail:

***********@*******.***

337-***-**** Home Phone

337-***-**** Cellular

OBJECTIVE

A position working within a progressive company or organization which

offers a high level of challenge, responsibility, and the opportunity for

continued career growth.

SUMMARY OF QUALIFICATIONS

? Has several years of top, diversified experience.

? Strong background in many areas including management, operations,

staff training and development, project management, office

administration, quality assurance, customer service, and public

relations.

? Hard working, driven, and dedicated, while proven in ensuring that

all organizational and project goals are consistently met and exceeded.

? Can handle many tasks simultaneously, and has excellent attention to

detail

? Firmly committed to gaining the highest levels of customer

satisfaction.

? Knowledge of computers, working with Windows, Word, Excel, the

Internet, and other systems.

? Results-oriented, with an ability to see any assignment to successful

completion.

? Excellent organizational, communication, and people skills.

? Works well with all levels of management, co-workers, and the public.

? Thrives in a busy, fast-paced working environment.

PROFESSIONAL EXPERIENCE

SERCO, Fort Polk, Louisiana

Personnel Processing Specialist/Promotions/ID Cards (2009-Present)

ID Card section responsible for ensuring that soldiers, retirees,

contractors and dependants have the appropriate paperwork and receive the

appropriate ID card. Responsible for assisting soldiers with their

DD93/SGLI and updating soldier records for promotion boards.Very

knowledgeable of the various computer systems needed to facilitate updates

to personnel records, e-milpo, Citrix, and iPerms. Cut and tracked Good

Conduct Medals for several units, and also conducted a monthly Personnel

Accountability Report and kept various units updated on their unit's

status.

WAL MART, Deridder, Louisiana

Support Manager (2008-2009)

Responsible for assisting with day to day store operations, staff training

and supervision, overseeing store workflow, inventory control, loss

prevention, employee scheduling, customer relations, and handling a wide

variety of special projects. Has also served as Bakery Manager and Customer

Service Manager.

UNITED STATES ARMY (94th Brigade Service Battalion), Fort Polk, Louisiana

NCO/Operations Sergeant (2004-2007)

Responsible for managing unit operations, training and supervision of

support personnel, workflow coordination, report preparation, staff

evaluation, records maintenance, and data entry.

UNITED STATES ARMY (125th Forward Service Battalion), Fort Riley, Kansas

S-1 Clerk (2000-2004)

Responsible for office administration, word processing, computer data

entry, answering phones, records maintenance, ordering supplies, and other

related assignments.

UNITED STATES ARMY (4th Psychological Operations Group), Fort Bragg, North

Carolina

S-1 Clerk (1997-2000)

Responsible for directing office operations, answering phones, bookkeeping,

word processing, data entry, stenography, maintaining office records, and

other administrative functions.

EDUCATION

PENN FOSTER UNIVERSITY, Scranton, Pennsylvania

Majoring in Medical Information Technology.

REFERENCES

Available upon request

Contact this candidate