Customer Service Process
Resume:
LaKeina Johnson
GARDENA, CA. 90247
************@*****.***
.SUMMARY
An enthusiastic self motivated professional with over 9 years of experience
in Customer Service and operations. My positive outlook contributes to a
dynamic work environment. My focus is establishing and maintaining
excellent relationships with customers, business partners, and associates.
Education
Bachelors of Science in Human Services Administration
University of Phoenix - Los Angeles, CA (May 2011)
EXPERIENCE:
Le Cordon Bleu College of Culinary Arts - 6/2009 - current
Tuition Planner
. Provide a generic overview of the financial aid programs available to
qualifying students.
. Guide the student on how to best gather information to complete their
paperwork successfully to meet the Financial Aid deadlines.
. Set dates and deadlines for required follow-up meeting. Track the
meetings and progress.
. Responsible for advising and servicing the needs of newly enrolled
students on their financial options per company guidelines.
. Guides the student and family through the paperwork completion phases,
whether on-line or through the traditional "paper" method.
Union Bank of California - Costa Mesa, Ca. 06/2007 - 08/2008
Loan Operations Specialist
. Review loan applications for accuracy and compliance to meet guideline
of specific 401(k) plan. Process loan requests, loan payments, and
loan payoffs.
. Review signed promissory notes for accuracy execution of signatures,
notary, spousal consent, and authorized signatures from plan members.
. Process loan requests, loan payments, and loan payoffs.
. Update loan system (OMNI) with the dates of leave of absences,
amortization changes, dates that legal documents were signed and
received. Assist in the process of transferring out of 401(k) plans
with loans. Communicate with plan administrators in regards to all
loan activity and concerns. Assist the call center with member
questions such as payoff quotes, check delivery, and loan status.
Aegis Funding Corporation - Irvine, Ca. 06/2005 - 04/2007
Senior Funder
. Determine whether loans are ready to close. Ensure accuracy and
determined course of action to correct errors.
. Accurately and completely compiles servicing and collateral packages
for delivery to post closing for release of wire. Reviews fee's and
ensure all appropriate approvals/notarization have been obtained.
Reviews files to determine if all stipulations have been met.
. Verify accuracy and consistency of specifications on documents such as
the deed of trust/mortgage, note, assignment, intervening assignments,
etc. Stack loan files for shipping and purchase.
Computer Skills
Net Oxygen MS Word MS Excel
Lotus 123 Outlook PowerPoint
Windows XP Network Type 40 wpm Omni Station
Campusvue
References: Available upon request
Contact this candidate