Customer Service High School
Resume:
Maudy grande
CHICAGO,IL., 60632
*************@*****.***
OBJECTIVE
SEEKING A POSITION WITHIN A HIGH QUALITY ORGANIZATION EXPANDING MY
EXPERIENCE AND SKILLS IN CUSTOMER SERVICE ADMINISTRATIVE DUTIES. STRENGTHS
INCLUDE AMBITIOUS, SELF STARTER, STRONG ATTENTION TO DETAIL, HIGHLY
MOTIVATED, AND STRONG ORGANIZATIONAL SKILLS.
EDUCATION
HAROLD WASHINGTON COLLEGE
. Currently working on an associates
Curie Metropolitan ( 2000- 2004
. High School Diploma
EXPERIENCE
FIRST TEMPORARY ASSOCIATES, CHICAGO, IL. JANUARY 2009 - JULY 2009
Receptionist
. Provide exceptional service to the business by transferring incoming
calls from all over the United States to the appropriate business
unit, department, or individual.
. Greet the public in a courteous manner.
. Participate enthusiastically in company and community events.
. Knowledgeable of other work areas
. Perform light Administrative duties. Build professional relationships
with customers and other vendors.
. Responsible for the timely updates of company phone and speed dial
lists.
. Assist Administration or any other team when needed for various tasks.
. Perform other duties as assigned.
. Ability to manage and operate site alone
United Neighborhood Organization, Chicago, IL. September 2008- December
2008
After School Mentor
. Tutored students grades 1st -8th in an after school program to help
improve student's grades academically.
TCF Bank, Chicago, IL. ( June 2008 - November 2008
Teller/ CSR
. Aggressively promote, sell, and refer TCF products and services by
meeting monthly goal in customer sales.
. Answer inquiries regarding checking and savings accounts and other
bank related products.
. Initiate and open new accounts while providing appropriate
information on regulations and policies.
. Accurately process, verify, and key everyday teller transactions in a
manner, which maintains TCF standards and high level of customer
service.
St. Anthony Hospital, Chicago, IL. ( June 2007 - September 2007
Telecommunications Operator/ Patient Information
. Greet the public in a courteous manner.
. Retrieve all hospital calls on multi-line computer phone system by
assisting doctors, nurses, associates and patients simultaneously over
the phone and in person.
. Transfer, direct calls and page to their appropriate extension or
telephone number.
. Facilitate doctors with pagers and cell phone functions.
. Act as a unit receptionist by directing patients to their appointments
and assist visitors with patient's information.
. Transmit messages by created daily recorded reports on computer
. Responsible for addressing any procedure needed for any emergency code
protocol throughout the hospital
Rosin Eyecare, Berwyn, IL; Downers Grove, IL; Chicago, IL. ( October 2004 -
June 2007
. Meet and greet patients.
. Responsible for answering the telephones to assist patients
simultaneously over the phone and in person/ schedule appointments.
. Authorize and bill insurance claims. Data entry and insurance
verification.
. Review patient account information.
. Present treatment plans to the patients and accept patient payments.
. Retrieve patient's interoffice files and paperwork for next day
appointments.
. Assist doctors with preliminary exams, glaucoma evaluations and visual
fields before the patients have their consultation.
SKILLS
. FLUENT IN READING, WRITING, AND SPEAKING THE SPANISH LANGUAGE
. Typing (over 50 WPM),
. MS Office 2007
. Windows XP
. Windows Vista
references
AVAILABLE ON REQUEST
Maudy Grande
[Type your address] ( [Type your phone number] ( [Type your e-mail address]
Maudy Grande
3636 West 54th Street Chicago, Il. 60632 773-***-**** (
*************@*****.***
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