Customer Service Sales

CHERINE ELZAKHEM

***** ****** **, *** ***: Tustin, California 92782

*******.********@*****.*** • Cell: 714-***-****

ADMINISTRATIVE / SALES

Customer Management • Performance Management • Marketing and Business Development

Staff Training and Mentoring • Customer Service/Loyalty • Buyer Behavior/Awareness • In-Store Promotions

Professionalism and Personable Attitude • Visual Merchandise Displays

Customer-centered, results driven individual with experience in store management, administrative and supervisory positions.

Excellent qualifications in leadership, sales, customer relationship management, and employee supervision/training.

Articulate communicator and effective trainer skilled in achieving employee + customer satisfaction. Respected, trusted

manager who upholds highest ethical standard. Sincere and empathetic with a client-focused approach that fosters trust and

allegiance.

Quickly climbs to leadership roles with ability to teach newcomers.

PROFESSIONAL EXPERIENCES

INTERNET SALES/ MARKERTING MANAGER 2009 to Present

W & B Auto Sales, Costa Mesa, CA

Provides full secretarial support to Owner and assumes overall responsibility for all administrative work within dealership.

Central point of contact between customer and sales department. Created company website (WBAUTOSALES.com).

Coordinates all advertisements via web (i.e. Craigslist, EBay, Auto-trader, etc) and paper documents.

RECEPTIONIST/OFFICE MANAGER 2008 to 2009 **

European Tile, Houston, Texas

Served as first point of contact between clients, vendors, and company. Controlled flow of incoming and outgoing

correspondence (phone, emails, and fax). Prepared mailings, organized front office, and booked appointments. Light

bookkeeping including (but not limited to) preparing sales receipts, invoices, processing checks, accounts payable, and bank

reconciliations. Prepared advertising displays and created database documents via excel.

SUPERVISOR/TEAM LEAD 2007 to 2008 **

Target, Niles, Illinois

Oversees daily soft lines and sales floor activities, managing a staff of anywhere from 10 to 60 team members at a time.

Responsibilities include training, leading, customer service, re-merchandising, inventory, sales, administrative, scheduling,

corrective action, interviewing, and floor sets. Supervise front cashiers in areas of monies handling, voids, shift breaks, and

customer service.

ASSISTANT MANAGER/KEY HOLDER 2004 to 2006

Rampage, Orland Park, IL

Supervised all daily functions of store activity to ensure both customer, and employee satisfaction. Managed teams of 3 to

20 employees. Supervised front cashiers in areas of monies handling, voids, shift breaks, and customer service. Trained

employees in re-merchandising, floor sets, and basic maintenance of the shop.

SALES ASSOCIATE 2003 to 2006

Xccessories!, Orland Park, IL

Guided customers in purchasing wedding and special occasion jewelry. Designed custom jewelry sets to fit the needs of the

client. Developed an aptitude of opening and closing the kiosk in an efficient and timely manner. Balanced registers and

monitored inventory and stock levels. Trained new employees and maintained a professional and courteous relationship

with both past and potential clients.

TELEMARKETER 2002 to 2003

Publisher’s Circulation Fulfillment, Orland Park, IL

Persuaded potential, cold-call customers to purchase monthly, weekly, and daily editions of the New York Times Newspaper.

Generated approximately $250 in commission each week. Prospered at sales and acquired customer service knowledge and

skill.

** Moved out of state (hence work duration)

EDUCATION

NORTHERN ILLINOIS UNIVERSITY, DeKalb, IL

Bachelor of Science in Business Administration, 2007

PROFESSIONAL TRAINING AND SKILLS

-Managing Conflict Basics and Consultation

-Managing Conflict: Practice and Consultation -Harassment-Free Workplace

-Performance Management: Corrective Action -Appreciating Difference

-Performance Management: Performance Review -Interviewing Skills

-Performance Management: Coaching Basics

-Performance Management: Coaching Practice

Computer Proficiencies

Microsoft Office Suites, C++ and Java basics, QuickBooks basics, HTML Coding, Typing speed of 65+ wpm, Web Design

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