Customer Service Sales Representative
Resume:
DaVohn R. Dillard
*************@*******.***
**** ** ***** **., *******, CA 92336
Objective: Entry level position in Information Technology or a related area where I can make major contributions toward the growth and success of the organization.
Education: Bachelor of Science Degree: Business Administration - May 2010
Major: Computer Information Systems
University: Missouri Valley College, Marshall, MO
Associate of Arts Degree
Chaffey College, Rancho Cucamonga, CA
Relevant Courses
Procedural Programming, Advanced Procedural Programming, Web Page Design, Structured Systems Design, Networking, Basic Programming, Internet Programming, Data Base Management, Project Management, Systems Analysis and Design, Applied Software Development, Visual C++ Programming.
Internship: Systems Administrator/Web Developer, May 2010 - June 2010
Missouri Valley College Information Technology Department, Marshall, MO
1. Answering phones providing first level help desk support
2. Identifying and repairing Cat 5e cabling and jack problems
3. Managing users with active directory
4. HTML and PHP programming and troubleshooting
5. Disk imaging and file backups and recoveries using Acronis
Summary: Training consisted of working with a Network Administrator, a Web Master, a Computer Programmer and a Technical Support person assisting with troubleshooting, helping users via email and over the phone, and conducting research. Performed such tasks as updated the content on the university’s website, deployed software up to the staging and production environments, assisted with various network services such as Information security, tracked objects in Active Directory, synchronized directory updates on multiple servers, and converted ASP.NET programs to PHP.
Experience: Associate Programmer Analyst, summer of 2010, 2009, 2008 and 2007
MARP Investments LLC, Information Technology Group, Fontana, CA
1. Systems analysis and design
1. Web design and development
1. Database modeling, analysis and design
1. Live site updates and deployments
1. Report and forms analysis and design
1. Software testing, debugging, troubleshooting and documentation
1. Created prototypes of websites
Summary: Provided programming and systems analysis assistance to senior level staff which consisted of creating prototypes for customer websites, talking with customers to gather requirements, designing and creating database tables, testing and writing test procedures, creating electronic forms, retrieving data from the database for reporting purposes, participating in live site updates, and performing computer research and making recommendations. Assisted in the design, development and maintenance of the following websites: KLSCounseling.com, HelloBeautifulSalonOnline.com, TeenFocus.info, MARPLLC.com, and LottoAngles.com.
Nightclub Security, summer of 2009
Canton Bistro Asian Cuisine, Redlands, CA
1. Defuse altercations
1. Remove disorderly patrons
1. Check IDs at the door
2. Monitor VIP sections
3. Monitor patrons behavior
Summary: Primary responsibilities included the safety and security of patrons, staff, assets, and property as well as enforcing the rules and following any special instructions given by the Security Manager. Patrolled the inside and outside of the venue to preserve order among patrons and protect the property. Communicated effectively with staff and patrons when it was necessary to either warn a patron or ask a patron to leave.
Software: Adobe Dreamweaver, Adobe Photoshop, Adobe Flash, MS Office Suite, Swish Max, HTML/XHTML, Java, PHP, SQL, XML/XLS, Visual Basic, Windows 7/Vista/XP, Linux, Notepad++, MySQL, MS SQL Server.
Other
Experience: Resident Hall Assistant - Missouri Valley College, Marshall, MO
Supervision of men’s dorms – Spring Semester of 2009
Journeys for Kids Shoe Store, Ontario, CA
Specialized in sale of store merchandise, expert in teen shoes - Jan-Aug, 2006
Line Cook/Back up Cook - Old Spaghetti Factory, Rancho Cucamonga, CA
Cooking and preparation for food servers – Summer of 2005 and 2006
Sales Representative/Customer Service - Linens ‘n Things, Fontana, CA
Sales of store merchandise in the bedding department - 2004 - 2005
References: Available Upon Request
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