Human Resources Manager

Karen A. Morris

***** ***** ******** *****, ******, IL 60448

708-***-****, **.******@*****.***

Dedicated Human Resource professional with extensive experience in advising

management and employees on the implementation of Human Resources services

with an emphasis on employee relations and performance management.

Accomplished and highly qualified HR Manager/Generalist with exceptional

knowledge in HR functions with a focus on building partnerships and

contributing to a positive working environment while ensuring the company's

continued success.

. Proven leader with extensive knowledge in a variety of HR services

including employee relations, consulting, performance management, legal

compliance/employment law, labor relations, recruitment, training,

compensation, HRIS, health/welfare benefits and employee communications.

. Outstanding communications and in developing/maintaining relationships

with management as a business partner to achieve the goals of the

business while promoting positive employee relations.

. Strong problem solver with the ability to create and execute innovative

and effective solutions to complex and highly confidential employment

situations.

. Leader in employee relations investigations and legal compliance.

. Successful at developing and implementing strategic HR initiatives that

contribute to the organizational growth and productivity.

. Experienced in providing HR services for Corporate, Regional and Field

locations.

General Growth Properties, Chicago, Illinois

2002 - 2009

A Real Estate Investment Trust (REIT) with approximately 4000 employees in

200 malls covering 45 states plus 3 master planned community developments

and international partnerships.

Sr. Human Resources Manager (2004-2009)

Managed the Employee Relations group and provided guidance in generalist

responsibilities while covering assigned corporate and field divisions.

Responsible for the delivery of HR products and services while building

strong business partnerships.

Selected Accomplishments:

. Investigated employee relations issues and provided resolutions for

various internal complaints, including discrimination, harassment, theft

and perceived unfair employment practices.

. Responsible for the Ethics Hotline including investigations and audit

procedures.

. Led acquisition efforts including analyzing staffing needs, benefit

conversions and transitioned approximately 2000 employees with minimal

disruption.

. Coordinated reduction in force efforts including over 400 employees

within Marketing and 2500 customer service employees to contract

services. Created and managed the communication and severance package

process.

. Implemented the corrective action process to ensure the highest level of

performance management and tools to ensure accountability. Implemented

performance review and succession programs.

. Coordinated all aspects of the HR Policy Manual to ensure legal

compliance. Responsible for the creation, distribution, communication

and interpretation of HR policies.

. Corporate Crisis team member and key contact for HR. Provided extensive

guidance during Katrina to the company and especially to the Louisiana

employees.

. Effectively partnered with specialized HR departments such as Payroll,

Benefits, Compensation, and HRIS to assure proper administrations of

programs, policy interpretation and communications.

. Facilitated New Employee Orientation and Emerging Manager training.

Human Resources Manager (2002-2004)

Provided HR services to an assigned group of employees on the East Coast

region and the Corporate office.

Selected Accomplishments:

. Member of the Acquisition team and developed guidelines to ensure smooth

transitions and meet the needs of company.

. Participated in the implementation of the Employee Services InfoLine,

Exit Interview process and customer service guidelines.

. Coached leaders and managers on Gallup's Q12 and Strenthsfinder

products to support the company's engagement efforts.

Karen A. Morris, Page 2

708-***-****, **.******@*****.***

First Data Financial Services, Matteson, Illinois

1999 - 2001

A sister company to Western Union/TeleCheck and a division of the Fortune

500 Company that consisted of a call center facility with 700 employees.

Human Resources Generalist

Provided HR services for the call center with an emphasis on employee

relations and performance management to ensure production goals were met

and employees were awarded accordingly.

Selected Accomplishments:

. Built and maintained relationships with management and staff to

implemented HR policies and procedures which focused on the company's

growth and success.

. Approved all correction action and terminations to ensure proper

documentation and compliance with polices and laws. Responded to all

legal claims, led the unemployment program and represented the company in

unemployment hearings.

. Contributed to the development and communications of incentive programs.

. Developed and published on-site communications in the form of

newsletters, Q&As, Suggestion Box program and on-site TV network

messaging board.

. Administered and facilitated employee surveys and worked with management

on interpreting and communication results and developing action plans to

improve performance morale.

. Conducted focus groups, one-on-one feedback sessions and presented

feedback and action plans to improve performance and the working

environment.

. Coordinated the performance appraisal process including training and

ensuring consistency including follow up and implementing corrective

action when necessary.

. Assisted in the recruitment process, the administration of benefits,

trained and assisted in the development of new management members.

. Member of management in educating employees on unions and representative

for company during the union vote which resulted in a non-union facility.

. Participated in the closure of the facility in compliance with the WARN

act, conducted severance meetings and worked with corporate and on-site

employees for a cohesive closure.

U.S. Bank, Chicago, Illinois 1988 -

1999

Minneapolis based Bank holding company with branches in 27 states and

branches in Illinois consisting of 200 employees. Promoted from HR

Generalist to Manager.

Human Resources Generalist/Manager

Managed the Chicago HR office and was responsible for the delivery of HR

products and services to both field and corporation departments.

Selected Accomplishments:

. Provided HR Generalist responsibilities for the Chicago, Wisconsin and

Iowa branches.

. Managed the recruitment process and benefit administration for the

regions.

. Consulted with business line management team on strategic workforce

planning activities including acquisitions, retention, structure and

development, staffing issues and communication strategies.

. Supported the acquisition process of bank branches/companies by traveling

to other states to present the corporate image and define staffing needs.

. Participated on committees to create or improve HR processes to enhance

the success of the business lines - Staffing Tool Kit, Business Line

Standards Guidelines, Recruitment Strategies and Incentive Plans.

Professional Development

. Human Resources Management Program, Northwestern University

. Public Relations Program, Roosevelt University

. First Data Leadership Program

. U.S. Bank Management Program

. General Growth Properties Management and Leadership Programs

. Certified Coach for Gallup Q12 Employee Engagement and StrengthFinders

Programs

. Member of SHRM

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