Quality Assurance Manager

California State University, Hayward-Bachelor of

Science in Computer Science

Kennedy-Western University-Master of

Business Administration

Professional Summary

Accomplished IT QA executive hands-on

manager with excellent project and

program Management skills.

Experienced in running large Quality Assurance teams and

building organizations and

process (ITIL). Outstanding organizational, analytical,

and problem-solving skills

complemented by demonstrated results in process improvement,

cost reduction and increasing

profitability. Provided overall responsibility for the efficiency

and integrity of testing and QA

through collaboration with internal and external business

units, clients, and vendors.

Developed policies and procedures, in accordance with long-

range strategic goals, and

provided effective and inspirational leadership to

Quality Assurance teams. Build

Quality Assurance teams applying Agile and Waterfall

Methodologies to deliver multiple

projects. Well versed in testing tools from companies

such as HP (Win Runner, QTP, Load

runner and QC), IBM (Rational tool set), and open

source tools such as Grinder and

Selenium.

. Programming Languages: C++, Java, Perl, Korn Shell,

PL/SQL

. RDBMS Database: SQL Server 6.5/7.0/2000, Oracle

7.x/8i/9i/10g, Toad, Dbvisualizer, PostgressSQL

. Operating systems: MS Windows 2000/XP, NT 4.0 (Server and

Workstation), UNIX, SUN, SOLARIS 5.7, LINUX, HP, AIX

. Automation Tools: WinRunner 7.0/8.0, Test Director,

LoadRunner 8.0, QuickTest Professional 9.1

. Defect Tracking/Configuration Tools: Vantive, Panagon,

eVista, Express ClearQuest, ClearCase, Teamtrack, T-Plan,

X-Planner, Merant, PVCS

. MS Tools: MS Office, MS Project Manager, Outlook Express,

Microsoft Office Visio 2007

. Healthcare Management Systems: RTMS, MC400 and Facets

1/08 - Present Blue

Shield of California San Francisco, CA

Sr. QA Manager

. Managed a group of 24 onsite and offshore Quality

Assurance Engineers

. Used my leadership abilities to cultivate a quality

culture, set goals for the Quality Assurance team,

represent QA in cross functional team meetings,

evaluate QA process to make improvements, collaborate

with other team leaders to improve information flow

between all teams involved in the software development

process

. Implemented formal engagement process for QA team with

in BSC IT and Business organizations

. Maintained multiple vendor relationships, involved in

creating SOW contracts and established service level

agreements

. Developed and integrated implementation process plan

among BSC and vendor management companies: PWC, IBM,

Deloitte, CNX, Vicert and Benefit Focus

. Implemented strategies and procedures for the Quality

Assurance team to collaborate on projects with third

party vendors

. Recruit, hire, train and mentor subordinate

managers/leads and teams. Develop, manage, coach and

continuously monitor performance and objectives of

support staff. Establish goals and meet with team

members on a regular basis to make sure achievements

of objectives are on target

. Managed and delivered high visibility projects:

Producer, Employer and Member Portals with budgets in

excess of 10-25 million

. Implemented automation framework which evolved into a

home grown automation tool that saved 1.4 million

dollars in maintains and license fees

. Project analysis, design and development, including

adapting and implementing project management

methodologies and quality management practices to

optimize business efficiency

. Continuously perform and present as an expert liaison

for senior business management on key initiatives such

as budgetary forecasting, project status and

technology updates per business requirements.

. Developed and maintained budgets for all responsible

areas and monitor expenditures accordingly

9/05 - 12/07 I-Many

Redwood City, CA

Sr.QA Manager

. Managed onsite and offshore Quality Assurance team of

17 QA Engineers

. Worked cross functionally within the organization to

improve operational and project efficiency by

designing, developing, and standardizing processes

. Directed all application software testing projects to

ensure timely deliverables and appropriate

prioritization of tasks

. Developed procedures and policies to ensure

conformity to client mandated specifications, and

industry standards

. Used my leadership abilities to cultivate a quality

culture, set goals for the Quality Assurance team,

represent QA in cross functional team meetings,

evaluate the quality assurance process to make

improvements, collaborate with other team leaders to

improve information flow between all teams involved

in the software development process

. Maintained quality group budget including staffing

resources, hardware capital and operating costs

. Reduced project cost by implementing automation QA

tools such as WinRunner and LoadRunner

. Played an integral role in operational success and

profitability through early detection of quality

defects, and avoiding costly errors

. Continuously monitored and mentored the offshore and

onsite teams, provided technical leadership and

developed testing strategy for Merck, Medicaid

Analytics, OLCL, Pharmacy Online and other ongoing

projects

. Involved in SDLC from Business Requirements Analysis

to Development, Testing, Deployment, Documentation

and Support

1/04 - 9/05 Genentech

South San Francisco, CA

QA Manager

. Managed and lead Quality Assurance team of 6 QA

Engineers

. Responsible for implementing and maintaining formal

Quality Assurance methodologies and processes for

several web based applications: SPOC and SPOCRDE

. Managed development, design and delivery of end-to-

end testing for SPOC and SPOCRDE applications written

in Java

. Responsible for Testing Methodologies, QA Processes,

Automation Management, Benchmarking, Quality Control,

Auditing, Metrics

. Continuously monitored and mentored the whole group,

Provided Technical Leadership for SPOC and SPORDE

applications

. Directed team to comply and organize system test

efforts with QA methodology, based on CMM Level 2

software testing and QA standards

. Developed Test Plans, Test Cases, Test Scripts, Test

Scenarios, Test Data, Traceability Matrix, identified

and documented defects

. Utilize Winrunner 7.0 and Loadrunner 8.0 to Support

and Perform All Types of Testing: Functional, Web/e-

commerce, Black/White Box, Positive/Negative,

Security, Performance/Load, GUI, Database Integrity,

Unit, Integration, Regression, System, End to End,

Maintenance

. Designed end-to-end automation procedures using

PL/SQL for complete testing of SPOC and SPOCRDE

applications written in Java

. Debugged the code accessing multiple databases Oracle

8i/9i

. Worked with log files to certify transactions, track

lost message and errors

. Extensively used tools, such as Rational Test

Manager, ClearCase, ClearQuest, Toad and Test

Director to record test runs and defect management

8/02 - 11/03 SBC/AT&T

San Ramon, CA

QA Lead

. Lead QA/QC team consisting of two Senior and one

Junior QA Engineers

. Managed development, design and delivery of end-to-

end testing for new platform Enterprise Online

Reference System (EORS)

. Lead QA team day-to-day activities, relationships,

and resources necessary for the testing of EORS Stand

Alone Application

. Responsible for the testing of Enterprise Online

Reference System (EORS)

written in Java

. Developed test plans, test cases and performed

various front and back end testing (functional,

regression, end to end, GUI testing and maintenance

testing) using WinRunner 7.0

. Performed the following testing: performance and

stress, using LoadRunner 8.0

. Responsible for writing, testing and reviewing of

product installation and guides/manuals

. Designed end-to-end automation procedures using

PL/SQL for complete testing of Enterprise Online

Reference System (EORS) written in Java

. Application was based on Oracle 9i server database

. Debugged the code accessing multiple databases Oracle

8i/9i

. Wrote PL/SQL queries to track the results on a

database level

. Worked with log files to certify transactions, track

lost message and errors

. Involved in the design process, development and

testing of a project

. Used Vantive bug trucking system to report software

defects

2/01 - 8/02 Hyperion /Oracle

Sunnyvale, CA

Sr. QA Engineer

. Responsible for full testing of a multi-dimensional

database access language, MAXL for Hyperion Essbase

OLAP Server.

. The only quality assurance engineer for MAXL on the

team. Worked closely with team' developers.

. Designed automation scripts to perform the following

tests: functional, regression, acceptance, unit,

performance, positive, negative and cross platform

. Responsible for testing MAXL on Windows NT and 2000,

UNIX (AIX, HP, SOLARIS) and LINUX platforms. Rational

ClearQuest tool is used as the bug tracking database

. Worked with Rational ClearCase tool to create new

views on multiple platforms: Windows 2000, UNIX, AIX

and HP in order to store MAXL files

. Responsible for automating MAXL acceptance test and

MAXL bugs

. Responsible for installation of Hyperion Essbase OLAP

Server on Windows NT and 2000, UNIX (AIX, HP,

SOLARIS) and LINUX platforms

. Development of test plans, test cases, identified and

documented errors

. Automation of new test cases, created my own MAXL

regression suite, maintained/executed existing

regression suites

. Conducted software quality assurance for the web-

based Hyperion Essbase Application Manager on Windows

2000, Internet Explore and Netscape

. Created and maintained automated test cases using

WinRunner 7.0 and TestDirector

. Designed automation regression suite using WinRunner

7.0 to perform the following kinds of testing:

regression, cross platform, acceptance and stress

testing

. Automated Testing Methodology includes a method of

test script development based on using MS Excel

spreadsheets that can then be used as input to the

automated tool (WinRunner 7.0)

. Designed end-to-end automation procedures using

SQL7.0 for complete testing of Hyperion Essbase web-

based Application Manager

. Wrote SQL7.0 queries to track the results on a

database level. Worked with log files to certify

transactions, track lost message and errors

. Used Rational ClearQuest tool as the bug tracking

database

06/99 - 2/01 Sun Microsystems Sunnyvale, CA

Software QA Engineer

. Tested, maintained, and provided technical support

for the PQIS Application

. Wrote, executed, updated and reviewed test plans,

test procedures, and test cases

. Developed Test Scenarios, Test Data and Traceability

Matrix

. Designed automation scripts to perform the following

tests: functional, regression and acceptance

. Performed all types of testing: Functional,

Black/White Box, Positive/Negative, Security,

Performance/Load, GUI, Database Integrity,

Integration, Regression, System and End to End

. Developed and maintained various scripts using Unix

Shell (csh/ksh) and Perl scripting languages

. Developed and maintained Oracle SQL Tables and Files

. Wrote SQL queries to track the results on a database

level

. Responsible for writing, testing and reviewing of

product installation and guides/manuals

. Developed Korn shell installation package for the

PQIS application

. Used online bug trucking system to report software

defects

Available Upon Request

Professional Experience

Computer Skills

References

Education

Eugene Gershman

1995 21st Avenue

San Francisco, CA 94116

Phone: 415-***-****

E-mail: ************@*****.***

Contact this candidate