Customer Service Manager

**** * ****** ****** *******, Il 60644773-***-****(************@*****.***

Michael A Nelson

Objective

To obtain a challenging position within your company where I can

utilize my people skills as well as a positive attitude to build a

career, by being a valuable member of the team.

Experience

8/2009 to 3/2010 IST Management Services Chicago, Il

Office Service Coordinator

Ensure sorting and delivery of mail is completed accurately and in a

timely manner

Assist in the purchase of company office supplies, furniture,

machinery and printed materials

Organizing conference rooms, shipping & receiving, sending and

receiving faxes

Maintain reporting logs and information for billing, and maintain

copier equipment

Perform other tasks as assigned

10/2007 to 3/2009 Ikon Office Solutions INC. Chicago, Il

Service Support Representative (Legal Document Services)

Service law firms and other business establishments throughout Chicago

metropolitan area

Deliver documents, packages, and other items to business

establishments

Help generate sales to existing and potential clients through offering

and explaining company services

Work with account managers and co-workers to meet or exceed company

revenue plan

Perform multi-tasking skills such as, service support representative,

account manager, driver, receptionist, order supplies, and clerical

duties

5/2005 to 9/2007 Champs Sports

Lincolnwood, Il

Assistant Manager

Administer workers and uphold store for quality services

Keep track of store revenue and inventory in a timely manner

Stock, clerk, and order merchandise for the store

Respond to and assist customers in a courteous and professional manner

Implement and enforce company standards for first-rate customer

service

9/2002 to 5/2005 Vermilion Community College Ely,

MN: General Studies Major, East

West University Chicago, IL:

General Studies Major

9/99 to 6/2002 Prosser Career Academy: Received high

school Diploma

Skills

Microsoft Office 2007

Internet navigation

Customer service/Management

Licensed Pharmacy Technician

45 wpm/Self starter

References are available on request.

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