Human Resources Customer Service

***** ********** **. **** ***

Canoga Park, CA, **304

818-***-****

*************@*******.***

Objective Seeking a challenging, long term management position in Human

Resources where my education and experience will contribute to

the growth and ongoing success of an organization.

Experience Human Resource Manager

The Home Depot, Central Coast, CA June

2006 - June 2010

. Virtual support staff for Store Managers, supporting 9

Home Depot stores

. Responsible for staffing, new hire process, including ad

placements, initial screening and

Background verification

. Extensive Employee Relations, Performance Management &

Disciplinary Actions

. Ensure proper administration of benefits information

including healthcare, 401K, ESPP, workers compensation,

associate services, and The Home Fund

. Well versed on Affirmative Action Hiring Procedures, Union

Regulations/Avoidance, EEOC Compliances, and Labor Laws.

. Workers Compensation, OSHA, safety,

. Developed and conducted New Hire Orientation and training

programs

. Conducting store HR Town Hall meetings and following up to

ensure effective execution on issues

. Supporting store and district leaders in Employer of Choice

survey administration, feedback, and action planning

. Responsible for staffing for effective operations of

multiple $50+ Million locations

. Ensured compliance to labor laws while acting as a Liaison

for 1000+ employees

. Anticipated and took action to exceed customer

expectations; set measurable goals for providing excellent

customer service

. Created, promoted and facilitated volunteer programs;

Kaboom, The Haunted House, Rose Parade

. Administer donations to local community programs

Director of Human Resources

Pacific Lodge Youth Services, Residential Treatment Facility (Non-

Profit)

Woodland Hills, CA November 2003-

April 2006

. Facilitated management and staff communication

. Ensured Fund Compliance on all relevant Human Resources

policies,

procedures, laws, standard and government regulations

. Maintained accurate and current record keeping of all

employee personnel files

. Responsible for staffing, new hire process, including ad

placements, initial screening and

Background verification

. Revised and implemented HR policies and procedures

and updated Employee Handbook

. Processed all separation documents, including COBRA

requirements

. Workers Compensation, OSHA, safety

. Employee Relations/Disciplinary Action

. A member of the Senior Management Team

. A member of the Program & Personnel Committee Meeting

. A member of the ACSHA HR Directors Group

. Harassment Prevention Certificate

. First Aid/CPR Certified

Executive Team Leader-Human Resources

Target/Mervyn's Inc., Northridge, CA August 1999

to November 2003

. Monitor payroll accuracy

. Manage workers compensation/safety program

. Administer donations to local community programs

. Develop and conduct orientation and training programs

. Received award for highest employee retention in Group

. Managed and schedule an employee base of 150+ employees

. District Trainer; Lead Trainer for program "Train the

Trainers"

. Responsible for staffing for effective operations of a $35

Million location

. Ensure compliance to labor laws while acting as a Liaison

for 180+ employees

. Create, promote and facilitate volunteer programs; Katty

Kangaroo, United Way, Reading Across America

Professional Effective Communicator, multilingual, conflict manager,

leader, team player and Proficient in MS

Skills Word/ Excel, Windows 98/2000/XP, Internet research, and 10 key.

Education California State University, Stanislaus, Turlock, CA

Bachelor of Arts: May 2001

Major: Psychology Minor: Sociology

University of Phoenix, Woodland Hills, CA

Masters of Art: November 2005

Major: Education

References Available Upon Request

Jaklen K. Alkyan

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