Customer Service Quality Assurance

DEBBIE ANN LEWIS

Cell: 206-***-**** **************@*****.***

Hospital Central Services Technician

Focused on providing service support for quality patient care.

Offer an employment history committed to optimum customer service with

attention to detail, teamwork and professionalism. Noted for strong

organizational and problem-solving skills to complement sound judgment in

establishing priorities and making decisions. Recent training reflects

knowledge of:

Cleaning and Decontamination ... Disinfection ... Sterilization ...

Surgical Instrumentation

Surgical Packaging and Storage ... Inventory Management ... Tracking

Systems

Quality Assurance ... Safety ... Point of Use and Sterile Processing

Member, International Association of Healthcare Central Service, Grand

Canyon Chapter

EDUCATION

GateWay Community College, Phoenix, Arizona HAVE PASSED

STATE EXAM FOR SPD TECH

Hospital Central Service Program - completion date 5/10

* Clinical Experience with Banner Baywood Hospital (beginning 4/19/10)

* In addition to central services processes and procedures, coursework

included:

- Medical Terminology - Anatomy and Physiology -

Industry-related

Microbiology

- Regulations and Standards - Infection Control and Prevention

- Communication

- Equipment Management - Tools for Cleaning / Management - Human

Relations

Professional Development

* Forklift and Double Pallet Rider Certified . Customer Service

Certified (NRF Foundation)

* Licensed CDL Operator . OSHA Regulation

Compliance

EXPERIENCE

Driver

Employers in Arizona and Washington 12 years

[including Veolia Transportation, MV Transportation, Starline

Transportation and Laidlaw]

Provided transportation services to general public as well as disabled

clients, operating equipment on assigned routes and communicating with

dispatcher regarding changes to schedule.

* Additionally, drove for an office products supply warehouse, loading

own truck, maintaining daily inventory control and giving "extra-mile"

service to customers in 4 counties.

Warehouse Assistant

Web Press Corporation, Kent, Washington 6 years

Supported multiple assembly lines with correct and timely identification,

staging and categorizing of required parts and supplies to maintain high

productivity and quality product.

* Assisted in parts room conversion to / launch of internal corporate-

wide computer system, contributing to greater efficiency in

maintaining inventory control.

* Trained new departmental employees in safe parts pulling / handling

with additional focus on keeping parts room clean and organized.

* "Debbie Ann Lewis is the most accurate warehouse assistant we've ever

had." - Web Press Corporation Accountant

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