Customer Service High School
Resume:
-*Andrea Tijerina
Amarillo, Texas
Mobile: 1-806-***-****
************@*****.***
Objective
Seeking a position to better utilize my experience.
TMG Health
Amarillo Texas
Aug 4, 2009-Oct 6, 2010
Starting Salary : $10.50
Ending Salary : 12.50
Responsibilities :
Customer Service Rep.
-Answering incoming calls from members
-Medicare Part D enrollment -enrolling members over phone
-Advising members or prospective members information on plans
-SME -with 2 clients
I have had the opportunity to be trained with 2 clients that TMG serves.
Blue Cross Blue Shield
7901 Wallace Blvd
Amarillo Texas
Sept. 8,2008-August 4, 2009
Starting Salary: $9.90 hr
Ending Salary: $10.42 hr
Responsibilities:
Claim Processor
-Process member submitted claims
-Process all medical claims, that include Medicare and Medicaid information
- Gained knowledge in ICD-9 codes, Procedure code, HCFA forms
AIG, Team Member-processor
Amarillo, Texas
Aug 7, 2006 - May 2008
Starting Salary: 22,000
Ending Salary: 22,300
Responsibilities:
-Process policy changes, request from agents.
-Quality review of other team members
-Daily error and confirm reports
Xcel Energy, Customer Service
Amarillo, Texas
Nov 13, 2000 - July 2006
Starting Salary: 12.65 hr
Ending Salary: 14.35 hr
Responsibilities:
-Responding to incoming calls from customers with inquires on their utility services.
-Assisted customers with billing needs
-Set credit arrangements
-Assisted customers reporting gas and electric trouble
-Working knowledge of the rules and regulations from the Public Utility Commission for eight states.
Education
Caprock High School - Amarillo, Texas
GED
References
Brande Jones
Tina Montano
Contact this candidate