Customer Service Management

Ryan M. Boyd

*** ****** ** **

Washington, DC ***11

Cell # 202-***-****

***************@*****.***

Education:

GEORGE WASHINGTON UNIVERSITY, Fall 2004-August, 2007 B.A. International

Affairs with concentration in International Politics. In compilation to my

classes directly pertaining to my concentration, additional courses are in

finance, preliminary international law, and graduate level courses in Urban

Development.

YORK COLLEGE, 2003-2004

UNIVERSIDADE DE SATIAGO DE COMPOSTELA, July 2006-August 2006

I studied Spanish language and culture at the university while engaged with

the local culture, first hand. I have been awarded a certificate.

Professional Experience:

Office of the Attorney General Washington DC, Sept. 2008-Current

Program Analyst - Providing database and management analysis to the Office

of the Attorney General (OAG). Responsibilities include:

. Planning, research, and analysis

. Communication and/or liaison

. Evaluations on the organization, methodology, and procedure for

providing administrative support systems

. Any other related tasks, upon request

ARPUinc, Sept. 2007-Sept. 2008

Account Representative - Worked directly under the CMO with a wide variety

of responsibilities at the small internet marketing firm, some of which

were:

. Providing all customer service activity

. Maintaining client accounts

. Data archiving

. Working closely with the software engineers in developing new computer

programs and procedures relating to customer support activities

THOMSON RUETERS WESTLAW, Sept. 2006-May 2007

Acquisitions agent - Represented the legal publishing firm in the

Montgomery County Court House, while reviewing case jackets and retrieving

legal documents. Working closely with the Clerk's office, I was

responsible for converting case history for the WestLaw digital database.

AMERICAN PSYCHOLOGICAL ASSOCIATION, April 2004-May 2006

Account Representative - I maintained institutional accounts for APA's

scholarly journals for both foreign and domestic clients.

. Client correspondence

. record keeping

. licensing and leasing

. Periodical translation

. Other requirements where in arranging account information for

marketing purposes and market research.

HARLEY DAVIDSON MOTOR COMPANY, May-Aug. 2002 & 2003

Summer intern in which I performed various functions, according to

management.

Technical Skills: MS Word, Power Point, Excel, Internet Explorer, Adobe

Acrobat, Lotus Smart Suite, Microsoft Access, A+ databases, Oracle PL/SQL,

Lexis Accurint, Westlaw, E-Discovery, main-frame systems, Infolinx,

Administrative Financial Institution Data Match (FIDM), and other custom

programs

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