Engineer Software

MARK D. BROMLEY

*** *. ***** ***** ****

Audubon, NJ 08106

Home: 856-***-**** Cell: 609-***-****

***********@*******.***

OBJECTIVE:

A position that will allow me to use my skills and experience in the field

of information technology.

QUALIFICATIONS:

Ten years of diversified computer technology experience ( IT consulting

( Systems and software development and configuration

Hardware: IBM Mainframes, PC's, 3420 Magnetic tape units, Printers

including inkjet, laser, and dot matrix.

Operating systems: Windows 3x ( 9x ( NT, 2000 ( XP PRO ( OS ( IBM-DOS

( MS-DOS ( OS/VS1 ( VM/SP/CMS and TSO

Software: WordPerfect, MS Word, ORACLE SQL, NETWARE, VTAM/NETVIEW, REXX

Utilities, Lotus Organizer, Lotus Notes, MS-Excel, Access, PowerPoint,

WinRunner 5.0, and Test Director 5.0

( Effective trainer and teacher. Train personnel in a learning center and

corporate environment in software usage and troubleshooting.

EXPERIENCE:

UNITED STATES CENSUS BUREAU

3/2010 - 9/2010

Office Clerk

Performed a combination of clerical functions associated with office

processing and various administrative operations designed to support office

functions. Clerical tasks require collection, control, reviews and

processing. Maintained accurate personnel files and records, position

description files, manuals and instruction books. Assisted in the

preparation and processing questionnaires. Answered telephone calls

regarding the status of their questionnaires and to inform the caller.

TD Bank - Contemporary Staffing Solutions, Inc

9/2009 - 11/2009

Help Desk Analyst

Maintained consistently high monthly call volume and high open to close

ratio. Demonstrated expertise in most applications and equipment used.

Provided courteous telephone support to the Commerce network for

applications including Encore, Lotus Notes and Microsoft Office. Took

ownership of each HELP Line request, from the initial call to satisfactory

completion, using the HEAT system to log and monitor requests. Compiled

data to assist in the development of HEAT first level support and decision

trees. Maintains consistent adherence to WOW! Principles.

UNITED STATES CENSUS BUREAU

12/2008 - 5/2009

Office Clerk

Performed a combination of clerical functions associated with office

processing, recruiting, personnel/payroll and various administrative

operations designed to support office functions. Clerical tasks require

collection, control, reviews, processing, computer help desk and reporting

of personnel/payroll data and the administrative tasks supporting these

functions. Maintained accurate personnel files and records, position

description files, manuals and instruction books. Assisted in the

preparation and processing of special time and cost reports, processing of

accident forms, travel vouchers, and time and attendance records. Performed

incidental typing of transmittals, letters, office records, and forms.

Assisted in scheduling the testing of job applicants for various positions.

Scheduled test sessions and assisted in monitoring sessions, scoring the

tests, maintaining testing files, and reviewing application forms.

Organized and maintained office files and supplies. Applications used:

Remedy and Windows Vista.

COMCAST COMMUNICATIONS CORP - CONTEMPORARY STAFFING SOLUTIONS

MOORESTOWN, NJ

Customer Security Assurance Technician

1/2007 - 2/2008

Answered telephone calls from subscribers regarding security issues.

Helped configure subscriber's email settings and trouble shoot any software

issues. Provided technical analysis of voice mails left on answering

service. Entered subscriber's information into Comcast's database using

Remedy software. Also ensured the subscribers' connection is secure and

free from malicious annoying threats such as spam / mail, viruses, spyware

and others. Ensured that the subscriber's bandwidth usage and transmission

fall within Comcast's policies.

ECLIPSYS CORPORATION

MALVERN, PA

Test Engineer

4/2006 - 7/2006

( Software testing

( Write test plans and scripts

( Regression testing

( Compliance and checklist testing

( Software troubleshooting and resolution of problems (

Integration testing

( Functionality testing

( Write assessments

( Configure and maintain automated help desk hardware, software, and

headset interface

SOFTWARE TECHNICAL SERVICES

AUDUBON, NJ

Self-Employed, Freelance IT Consultant

1/1996 - Present

( Provide contractual consultation services to companies such as

CIGNA, Prudential, ADP, Fleet Bank, First USA Bank, and AG Edwards.

KSM ASSOCIATES

YARDLEY, PA

Systems Engineer/Software Programmer

1995 - 1996

Assisted in the programming of their IBM mainframe computer. Programmed in

COBOL II. Worked in the OS/2 and CMS environments. Applications worked on

included MS Windows 3.1 and MS Word.

EDUCATION:

PRINCETON INFORMATION TECHNOLOGY CENTER

GLENSIDE, PA

Diploma: QA Testing Engineer 2000

Concentrations: WinRunner, LoadRunner, SQA, Lava, and Silk

CHUBB INSTITUTE OF TECHNOLOGY

SPRINGFIELD, PA

Diploma: Computer Technical Support 1995

RAMAPO COLLEGE OF NEW JERSEY

MAHWAH, NJ Bachelor of Arts Degree: Social Sciences and Human

Services 1991

CAMDEN COUNTY COLLEGE

BLACKWOOD, NJ

Associate of Applied Science Degree: Business Administration 1988

Concentration in Computer Studies

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