Technician High School
Resume:
Gregory T. Guerrero
Alice, TX **332
****************@*****.***
home: 361-***-****
work: 361-***-**** ext. 262
Objective: To obtain a position as a I.T Technician, Help Desk Analyst or Desktop Support
Specialist
Education
Alice High School
Diploma, May 2004
Coastal Bend College- Alice, Texas
Associates Degree of Applied Science
Computer Information Technology, December 2007
GPA: 3.28
HRS: 74
Related Coursework: various computer hardware, software, and networking courses
Work Experience
IT Technician
Community Action Corporation of South Texas
November 2006 - present
Responsibilities:
• Networking computers and printers
• Setting up wireless internet on location
• Configure routers
• Make cat5 cables for networking and for internet connections
• Make patch cables for patch panels
• Make cat3 cables for phone connections
• Assist employees with technical issues regarding computers, printers,
r outers, email accounts, internet, and servers
• Add/edit users on servers
• Remotely connect to employees with problems
• Take phone calls from employees with issues
• Problems not resolved over the phone or remotely were handled with a
scheduled on-site appointment to fix the problem
• Repairing, rebuilding, and building new computers for employees
• Transferring all data from previous machines to the new machines
• Replacing malfunctioning hardware and installing new hardware
• Removing vi ruses and adware from machines
• Resolving laptop problems
• Configure M icrosoft Outlook E-mail accounts
• Routine Maintenance on desktops, laptops, and printers
• Configure Switches
• Configure e-mail accounts for employees to receive e-mails on work phone
• Server 2003/2008 knowledge
• Experience with Nortel Networks phone system
• Printer/File sharing
• Exchange Server experience
Technical Expertise
Operating Systems
Windows 2000/ME/XP/Vista/7
Programs
Microsoft Office 2003/2007
Certifications
Server 2008 – Certification in progress
Contact this candidate