Customer Service School

Patrick Cooper

P.O. Box ***, ** Eagle Court, Drake, Colorado 80515 - abi36h@r.postjobfree.com

- 970-***-****(h) 720-***-****(c)

Personal Statement

I am an outgoing, and clearly dedicated professional, with an ambition to

succeed in any given environment. Although I have experience in the

printing industry, I love to learn, and am always up to a challenge

whatever the situation. I get along well with others, whilst also working

efficiently on my own. I am seeking a position where I can develop and

excel while giving my best to an employer.

Work Experience

Lehman Communications, Berthoud, Colorado (March 2002 - June 2010)

Pressman I

. Used Insert machine to load inserts.

. Loaded rolls into press.

. Operated and set up stacking machine for different sizes and thickness of

newspapers/publications.

. Drove and operated fork lift.

. Fine tuned insert machine, understanding its operation and capabilities.

Skills and qualifications: Worked quickly and efficiently under pressure.

Physical dexterity and strength. Maths skills

Highbury College, Portsmouth, England (December 1999 - August 2001)

Adult Tutor

. Trained adults to operate Windows operating system, create e-mail

addresses, open e-mail, how to conduct Internet searches. How to use MS

Office Suite, including Excel, Access, Power Point and Word.

Skills and qualifications: Identified needs of individuals in student

groups. Identified their problems and dealing with them in a timely,

patient and empathetic manner.

HM Customs and Excise Southern Collection, Portsmouth & Southampton

(December 1990 - August 1999)

Executive Officer

. Examined records.

. Interviewed traders, importers, and their representatives to establish

their tax liabilities.

. Uncovered tax errors and gave direction to resolve issues.

. Investigated procedural errors and fraud as part of an investigation

team.

. Customer service.

. Guided traders, importers and accountants to remain compliant with the

law, procedures, and policies of government.

. Responding to inquiry letters giving explanation and direction on points

of law, procedures, etc.

. Attend interviews with traders, etc. to answer their questions ensuring

their understanding and compliance.

. Responded to public e-mails

. Maintained records and database of directions and decisions given.

Education and Training Officer

. Gave seminars to new businesses, interest groups and professional bodies.

. Designed handouts, presentation booklets and other printed materials.

. Maintained a database record of who attended.

. Answered questions from floor, arranged one-to-one follow up meetings

where appropriate.

. Designed training booklet adopted by several other collections.

Skills and Qualifications: Adhered to deadlines, under pressure in a timely

and accurate manner. Identified problems and provided solutions. Ensured

personal knowledge up to date and accurate. Gave direction in a firm but

empathetic manner. Computer literacy. Database management. Use of desktop

publishing tools and Power Point presentations. Public speaking. Numeracy

in accounting and risk assessment. Interpreted legal documents in an

informed manner.

Hampshire Education Authority The Castle, Winchester - England

September 1975 - August 1990

Teacher

Park Community School

. Taught History, Sociology and English to 12-20 year old students.

Portsmouth Sixth Form College

. Taught English (up to CEE level), European, and World History.

City of Portsmouth Boys School

Taught Maths, and History.

Springfield School

. Taught English, History, Geography, Religion and Classical studies.

Skills and Qualifications: Devised and implemented a variety of learning

programs to encourage active learning to develop academic skills.

Assessment of pupils and corrective activities. Problem solving and

identification. Devised courses and materials. Worked under deadlines.

Maintained accurate records. Dealt with students firmly, in an empathetic

manner.

Education

Highbury College, Dovercourt Rd, Cosham, Portsmouth July, 2001

. CISCO Systems, 4- Semesters (Certificate).

. ECDL Computer Literacy - (Certificate).

Portsmouth University (Faculty of Education) June, 1982

. Philosophy of Education B. Ed. (part 1)

St. Mary's College, Strawberry Hill, Twickenham, Middlesex (University of

London) June, 1975

. Certificate of Education - Education Technology, Catholic Teachers

Certificate; History (Merit)

Volunteer Service

. Church Youth Club

. School Fencing Club

. School Chess Club

. Adult Education, Naval History

. Public Library

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