Customer Service Management

Columbus,GA ? 706-***-****? ********@*****.***

Richard Marvin Rager III

Objective

To secure a challenging opportunity with a reputable, growing organization

that has a commitment to lead in performance and technology.

Skills and Accomplishments

Web Programming

2007

Two Silver ADDY Awards for database integration on beautifulbeach.com and

morningsidepc.com

Web Programming

2008

Two Silver ADDY Awards for database integration on

heritageplantationfla.com and maninthesea.org

1 Other Skills and Accomplishments

SBCA Certified

Skilled at Linux and Windows 2000/2003 Servers

Troubleshooting hardware such as modems, routers, wireless routers, WI-FI,

WI- MAX, LAN, WAN, WLAN, VLAN, Bluetooth, etc.

Installing and maintaining SQL server side applications/scripts

Administration of Microsoft Exchange, Pop3, and Imap Email

DNS(Domain Name System)

Project Management and Customer Relations

Tech Support Specialist

Customer Service

Professional Experience

May-2010 Directv Columbus, GA

Satellite Tech

Preparing for installations by reviewing installation orders, gathering

equipment, supplies and tools and coordinating schedules with customers.

Planning installations by evaluating location, locating access and laying-

out equipment and wiring plan.

Verifying satellite TV systems for correct functionality and optimal

performance by testing equipment and connections and identifying and

correcting any issues.

Diagnosing, troubleshooting, repairing, replacing and/or upgrading

components.

Ensuring adequate supply levels by inventorying stock, placing and

verifying o orders.

August-2009- current Cybertronics ATM Charlotte, NC

ATM Tech

Support, install, and update ATM software on customer location.

Traveling position to Los Angeles, CA to support ATM machines.

Major Clients: Target, Seven-11 Convenient Stores, Arco.

May-2009-May2010 WeStaff Support Services Gastonia, NC

Web/Network Administrator

Domain management/DNS(A Records, MX records)

Social Networking Service(To drive traffic to Website)

Pay-Per-Click Service(Google Adsense/Google Analytics/Google Adwords)

Web Design and Blog(Wordpress, Themes, Plugins)

Server Administrator(Email Management, Outlook, Exchange)

June-2007 to May-2009 CyberSytes, Inc. Panama City Beach, FL

Network Development Editor

Server backup for 700+ websites and mailboxes(FTP)

Keep a running log of server sizes

DNS Changes

Email Support

LAN Support

Assign incoming website updates through a ticketing system\

Install server side applications with MYSQL Database(Wordpress, Drupal,

CMS)

Web Updates

Install and support webcams

Research development

Create documentation for products and services(For new employee manuals and

client procedures)

Domain Management(Expirations, registrar transfers, back ordering,

registration, DNS)

Keep tight security on all login information and internal processes.

Products and services provided:

Database Management

Anti-Spam

Domain management

Social Networking Management (SoNET)

Website Hosting

Search Engine Optimization

Email, Database, Hosting, Software, Blackberries and Treos, Spam, Outlook

Support

Exchange, IMAP, and POP3 Support

ALL hardware troubleshooting

Education

2006-2007 Western Carolina University, Cullowhee, NC - Computer

Information Systems

2005-2006 University of Nevada-Reno, Reno, Nevada - Computer Information

Systems

2003-2005 Feather River Junior College, Quincy, CA - Computer

Science(Associates Degree)

Accumulated 4 years of college experience in Computer related majors. I

continue to be enthusiastic about learning more about computer hardware,

online web development, and coding languages.

References

Cindy Klaus/CEO of Cyber SYtes, Inc. - 5+years - 850-***-****

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