Human Resources Management
Resume:
. Phone: 626-***-**** . Covina, CA 91723
Email: **********@*****.***; LinkedIn Profile-
http://www.linkedin.com/in/hrjonathonharris
PROFESSIONAL EXPERIENCE
Marina Medical Billing Svc. Inc. (MMBS), Cerritos, CA- Revenue Cycle
Management ($30 Million Annual Revenue)
Dates of Employment: 01/06 - Present
Title: Assistant Director of HR (approximately 500 employees in multiple
states
. Performed high quality HR duties in a variety of capacities
including:
> Led the department upon the absence or unavailability of the
Director of HR and rained other HR workers in aspects of their
positions.
> Strategic growth planning, staff expansion planning
> Employee relations (including providing termination guidance, ER
support and misc. training for everyone from the CEO to the filing
clerks), and ensured employee security. Maintained excellent
relationships with
client/investors/employees/candidates/schools/vendors and
management of all levels
> Investigations (harassment related, lawsuit related, discrimination
related etc.). Solely represented MMBS at legal hearings and
provided legal and statistical analysis and reports.
> Recruiting at all levels, staffing (internal movements, utilizing
occasional overstaff efficiently)
> Handled FMLA and Workers Compensation claims beginning to end (when
needed, including disputes and tricky situations)
> Various other HR and Non-HR duties including: broker negotiations,
payroll troubleshooting and backup processing, senior management
liaison, conducted weekly presentations to the CEO, CFO and VP of
Ops., provided leads and research for the Business Development
Team, disaster preparedness planning
. I wore many hats at this company. It provided a unique opportunity
to learn various aspects of HR, quickly. I was exposed to areas of HR
that many of my HR Colleagues in Director or VP roles have never
experienced.
. My goal when I was recruiting was to hire such high quality people at
all levels that all positions were filled internally with promotions,
and entry level positions were ready to be filled before an opening
had even occurred. I have (for the most part) accomplished this goal.
. Key Accomplishments
> Successfully reduced companywide turnover from 45% to 15% in 4
years.
> REDUCED COSTS: Training and replacement costs by approx. $1.3
Million 2006 - 2010. Reduced advertising costs by $34,000/
year. Reduced Overtime costs by over $600,000 (over 4 years) due
to innovative, flexible use of staffing.
> Lowered time-to-hire from 2 months (average) to 2 days (average)
by streamlining processes, hard work and determination.
Upgraded, updated and tracked all staffing metrics and
measurements to ensure maximum efficiency companywide.
> Significantly reduced liability in all areas by instituting
thorough investigation and termination training and procedures.
> Supported Operations in all functions to ensure maximum
productivity and smooth workflow at all times. Advised CFO,
VP's and others on improvements incentive plans (which were
often adopted).
> Never once used a staffing firm to fill over 650 positions,
saving MMBS multiple millions in potential costs. Using
staffing agencies was common practice prior to my time.
> Instituted testing, hiring and compensation guidelines resulting
in high quality hiring at all levels.
> Promoted 3x at this company. HR Assistant (for Recruiting &
Payroll), HR Specialist (for Recruiting), HR Specialist (for
Recruiting, Employment and Employee Relations), and presently
Assistant Director of HR.
Other Titles: Human Resources Assistant, Human Resources Specialist (2
levels)
Reason for Leaving: Very limited growth opportunities. I will miss
this company, and I am sure they sill miss me.
Staples Inc. (Retail Store), Fullerton, CA - Retail Business Supplies and
Service
Dates of Employment: 05/05 - 12/05
Title: Supervisor -Office Supplies, Furniture, Warehouse, Guest Services
. Performed all supervisory level functions for the above listed
departments. Supervised between 2 - 7 employees at various times.
Responsible for: stock flow, store cleanliness, plano-gram updates,
employee counseling, full cycle training, maintaining security and the
profitability of the departments at all times.
> I accepted this position to assist the store manager (an
acquaintance of mine) who was in desperate need of a good
supervisor. The departments were in shambles when I arrived,
and was highly profitable when I departed.
. Key Accomplishments
> Achieved a record profit (for our location) of 250% + over
benchmark for Office Supplies with minimal staff. Achieved high
profitability for Office Supplies and Furniture in the months of
July, August, September and October. November and December were
highly profitable for Office Supplies only.
> Instituted a training and accountability system to ensure all
team members knew the daily goals. Re-trained all employees on
staff; trained all new employees; chose and fully trained my
successor.
Reason for Leaving: Very limited growth opportunities. 4 store
managers came and left during the time I was at Staples Fullerton. I
departed on very good terms with the remaining store management.
Target Inc. (Retail Store), West Covina, CA - Retail
Dates of Employment: 06/00 - 06/05
Title: Supervisor -Guest Services, Cashiers, Cart Attendants, Maintenance,
Food Court.
. Performed all supervisory level functions for the above listed
departments. Supervised between 6 - 16 employees at various times.
Responsible for: stock flow, area cleanliness, plano-gram updates,
guest service issue resolution, employee counseling, full cycle
training, scheduling, maintaining security, supervising the cart
attendants, ensuring prompt service. Other Duties: Warehouse ("Back-
Room"), logistics, merchandise flow and re-stock.
Reason for Leaving: Very limited growth opportunities. I departed on
very good terms with store management and remain friends with many to
this day.
EDUCATION
On-going Education through Seminars, Training, and Hands-On Experience
2004 - Present
Bachelor of Science in Business Administration- Management of Human
Resources Graduated 2004
California State Polytechnic University of Pomona, Pomona, CA
REFERENCES
Available upon request.
SUMMARY OF HR SKILLS
Executive level recruiting, Orientations, Training, Coaching, On Boarding,
Workers Compensation, Reductions In Force, Terminations for Cause,
Investigations of Harassment and Discrimination, Internal Audits of
Practices, Management of HR Staff, Ensuring Efficiency of Companywide
Staff, Reporting, Business Analysis, FMLA/CFRA/PDL/FEHA/ADA Administration
and Problem Solving, Statistical Analysis, "Outside the Box thinking",
Hiring HR Staff, Counseling Management, Presentations to C-Suite Level,
Payroll Audit, Benefit Audit, Improving Efficiency of HR, Created Anti-
Unionization Strategy, Legal Labor Relations Knowledge, Harassment
Prevention Training, Filing System Update, Campus Recruiting/Career Fair
Management, I-9 Verification and Filing System, Assisted with Employee
Services, Compliance Training, Rewards and Incentives, Reviews, Discipline,
Handbook Processes and many more
SUMMARY OF SOFTWARE & TECHNICAL SKILLS
Word (Intermediate), Access (Basics), Excel (Intermediate), PowerPoint
(Intermediate), Outlook (Intermediate). Additional applications, such as
ADP PayEx, ADP PC Payroll, ADP EZ Labor, ADP Etime, ADP ReportSmith, ADP
ReportWriter, Java (Basics).
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