Customer Service Sales
Resume:
DENISE G. GREENIDGE
Londonderry, NH
Email: *******************@*****.*** Phone: 603-***-****
www.linkedin.com/in/DeniseGreenidge
SUMMARY
Accomplished purchasing and operations professional with extensive experience in Fortune 500 national and smaller
organizations. Demonstrated expertise in supply chain best practices, product resellers, manufacturing channel and
inventory management. Strong problem resolution and customer service skills. Effective individual contributor and team
leader.
PROFESSIONAL EXPERIENCE
PC CONNECTION National Reseller of Business & Consumer Products Merrimack, NH Nov. 2002 April 2009
Buyer
Effectively procured, managed and marketed a $500,000 inventory of Point of Sale (POS) and Networking
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Equipment product lines
Instrumental in increasing sales of POS systems ranging from $300,000 to 2+M monthly. Increased profitably
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while improving inventory turns and minimizing financial exposure to product obsolescence via the creation of a
direct ship model
Created and developed incentive programs with Product Marketing Management and vendors to enhance
•
corporate, inbound and web sales. Introduced new product lines and sales teams to increase sales. Advised on
procurement procedures for New Buyers Educational Manual in compliance with Sarbanes Oxley
Resolved product flow and financial issues with the distribution center and accounting groups resulting in greater
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customer satisfaction and a recognizable decrease with problem escalations
Developed strong relationships with key functional groups in a changing environment
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Represented Purchasing, on the First Pride Wall, for greatest percentage achieved over goal
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TYCOM, a division of TYCO Under Sea Fiber Optic Cable Company Exeter, NH Nov. 2000 Nov.
2001
Senior Buyer Planner
Developed and managed a variety of fiber optics procurement for manufacturing operations
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Managed and maintained supplier’s deliveries, negotiating, pricing, working on terms and conditions
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Measured effectiveness of Supplier Management and Purchasing processes
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Developed and maintained an approved supplier list
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Participated in quality/process improvement teams at the factory and company level
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KOLLSMAN Leading Avionics Manufacturer Merrimack, NH March 1998 Nov.2000
Buyer/Planner
New products planner for three innovative commercial and state of the art programs using Liquid Crystal Display
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technology
Responsible for project management of each LCD program
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Key member of the production team to ensure successful New Product Introduction
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Established and drove to completion project milestones, structuring products and bills of material, monitoring and
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executing changes from Engineering to Operations
Implementation team member of ORACLE software system Phase I Finance and Phase II Purchasing
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GLOBAL KNOWLEDGE NETWORK Hudson, NH June 1995 Dec.1997
Leading Training Center for Mid Large Corporations, formerly Digital Training Services Division
Corporate Buyer
Procured educational materials for high tech learning centers throughout the United States and Canada
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Coordinated with 30 vendors weekly to ensure on time delivery of material
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Negotiated volume rates reducing costs by 30 %
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Selected Team Member of the conversion of ASK/MANMAN to ORACLE software database
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DIGITAL EQUIPMENT CORPORATION Salem/Nashua, NH Oct.1980 June1995
Senior Buyer / Planner 1990 1995
Obtained quotes, negotiated process and issued work orders
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Forecasted requirements to effectively manage inventory with Just in Time (J.I.T.) delivery to 10 national training
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centers
Implemented and managed the Drop Ship Program from 3 rd party software products reducing freight costs by 20%
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Interacted and negotiated with vendors, suppliers and clients to research ensure service success
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Received Customer Service Award
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Inventory Control Manager 1988 1990
Hired, trained and supervised 5 inventory controllers
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Managed 7 inventory stockrooms of module boards and components
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Group leader for the 1st Basic Problem Solving Team with the module line
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Representative of the Inventory Control organization on business re engineering projects
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Co chaired the introduction of the Point of Use System for Inventory Control to the Module Line
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TECHNICAL
Microsoft Office – Word, Excel, Power Point, Oracle and JD Edwards, Various specific seminars in Materials
Management, Productivity, Customer Service, Procurement and Supply Chain and Business Management
EDUCATION
B.S. Organizational Management, Daniel Webster College, Nashua, NH
A.S. Retail Management, Newbury College, Newton, MA
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