Customer Service Sales

Location:

Posted:

October 18, 2010

-*Judith

Myers

Long Beach CA 90814

OBJECTIVE:

Seeking a position that will utilizes my abilities and my experience; I am also looking for a challenge and

opportunity for a long term relationship within a company.

SKILLS:

Experienced in dispatching, heavy call center, customer service, identifying customer needs and

presenting appropriate company service offering, ability to train, motive and supervise customer service

employees, Invoicing and heavy data entry, effective issue solver, capable of prioritizing, and managing a

heavy work flow without direct supervision.

Proficient with Microsoft Office: Word, Excel, Access, Sranterm, Quickbooks and GPS Xora System.

EXPERIENCE:

10/2009 to 7/2010: Maintenance Supervisor, Customer Service

Beach Front Property Management, Long Beach CA

Supervised and managed 18 employees, scheduled daily jobs, dispatched technicians to service calls,

Xora tracking, dispatching jobs to technicians, reviewed and coded paperwork for billing and payroll,

solved job issues.

3/2007 to 12/2008: Office Manager/Supervisor, Customer Service

Pabst Kinney & Assoc. / Pro Maintenance, Long Beach CA

Supervised and managed 16 employees, dispatched technicians to service calls, client meetings, job bids,

scheduled project jobs, infield job inspections, service calls, reviewed paperwork for billing and payroll,

issued purchase orders, acquired purchase orders, solved job issues, tracked daily, weekly and monthly

sales and inventory, conducted monthly staff meetings, A/R, A/P.

6/1998 to 3/2007: Dispatcher/Customer Service

PetroQuip/GW Maintenance, Santa Ana CA

Dispatched technicians to service, job bids, scheduled project jobs, service calls, reviewed paperwork for

billing and payroll, issued purchase orders, acquired purchase orders, and solved job issues, tracked daily,

weekly and monthly sales, worked with billing department and part department.

EDUCATION:

High School diploma, customer services call center training, EPA Renovator Certification.

REFERENCES:

Available, when requested.