Customer Service Sales
Resume:
SEAN B. CHAPPELL
*** *. ****** ***** **. #** Solana Beach, CA 92075
********.*****@*****.***
Summary
Bilingual Operations professional with 5 years experience successfully
managing internal operations within the healthcare, financial, marketing,
and logistics industries. Seeking a career in import/export logistics to
utilize analytical and problem solving skills. Effective, resourceful
individual with a strong commitment to going above and beyond expectations.
Work Experience
Import/Export Operations Agent
American Cargo Service: San Diego, CA
July, 2010 to October, 2010
. Worked as a liaison between shipper, agent, and consignee to smoothly
coordinate the Import/Export logistics of moving freight
internationally.
. Assisted and advised buyers to comply with shipping procedures and
required documents. (INCOTERMS, Purchase Order, Commercial and Pro
Forma Invoice, SLI, Carnet for Goods, Certificate of Origin, RMA,
Schedule B Classification, Shipper's Declaration for DG)
. Prepared documents required to transport freight including: Bills of
Lading, Delivery Order, Master and House Airway Bills, Authority to
make entry, Consolidation Manifest, AES declaration, Shipper's
insurance, Shipping Labels, Dangerous Goods Declarations.
. Prepared detailed quotes describing the logistics and costs involved
in international shipping and delivered to shipper/agent.
Disputes Processor
First American CREDCO: San Diego, CA
September, 2009 to July, 2010
. Process over 200 time-sensitive consumer disputes daily while
following guidelines of confidentiality.
. Work closely with consumers and credit bureaus in order to ensure
quality, consistency, timely delivery and resolution of disputes
involving personal credit reports.
. Create detailed reports using Microsoft Excel to be used internally
among upper management.
Operations Assistant I
Medimpact Healthcare Systems: San Diego, CA
February, 2008 to September, 2008
. Triaged incoming pharmacy network requests received by email, fax, or
correspondence, into Sales Force web-to-case. Followed established
work process for tracking incoming work, setting due dates, and making
assignments to appropriate PNS staff.
. Generated ad-hoc reports as requested from Operations business
applications and provided administrative support within the
department.
. Provided excellent customer service, researched and responded to
inquiries from various clients regarding specific Sales Force cases.
Compliance Specialist
Brandes Investment Partners: San Diego, CA
December, 2007 to February, 2008
. Provided information and prepared reports in order to fulfill Investor
Relation Requests to include: Calculating percentage of holdings in
total market, Calculating proxy voting percentage, Conversion of ADR
to ORD shares.
. Copied and filed documents, mail merge, faxes, created letters and
labels, mailed correspondence, data entry.
. Assisted in preparing and verifying legal documents to be signed by
company lawyers and mailed to Investors.
Operations Agent
Northwest Airlines (Honolulu International Airport): Honolulu, HI
January, 2006 to December, 2007
. Coordinated operations of domestic and international flights working
along with pilots, gate agents, and ground crew.
. Participated in guiding in aircraft as well as pushing back aircraft
for departure, planned and balanced flight loads, maintained aircraft,
and performed mandatory inspections while on runway.
. Participated in receiving and shipping cargo to include: commercial
merchandise, pets, and transplant organs and tissue.
Finance Coordinator
Atlantic International University: Honolulu, HI
January, 2006 to June, 2006
. Provided excellent verbal communication and customer service skills to
solve financial and academic matters of over four thousand
international students.
. Performed high volume of outgoing calls to make collections on past
due accounts, and to set up plans to pay off outstanding balances.
. Participated in weekly meetings with co-workers in order to coordinate
more effectively between departments and improve collection process.
. Performed timely and accurate data entry to enroll international
students into the academic system.
Admin Assistant
Forrest Solutions Employment Agency (Traffic Audit Bureau): New York City,
NY
July 2005 to January 2006
. Conducted internet research and created Microsoft Excel reports for
the measurement of advertising locations for various media companies.
. Participated in organizing and supervising corporate meetings.
. Assisted with mail room duties and high volume data entry.
Education
Brigham Young University, Laie, HI
Bachelor of Science, B.S. Awarded June, 2005
Major: International Business Management
Minor: Spanish
Skills
MS Word, Power Point, Outlook, Excel, Sales Force, Confidentiality,
Customer Relations, Community Relations, Administrative Support,
Scheduling, English/Spanish Translations, Copywriting, and Editing.
Reliable, Efficient, Excellent attention to detail, Results oriented.
Excellent communication, customer service, and analytical skills. Native
fluency in written and spoken Spanish, fluent Italian. 49 CFR/IATA/IMDG
CERTIFIED.
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