Customer Service Human Resources

Tammy Darden

PO Box **

Wilton, AL *****

Phone 205-***-****

Email: ************@*****.***

Work History

Conrad Yelvington Dist. Aug . 2008 –Sept. 2010

Dispatcher

Dispatching 50 -100 trucks daily. Check weight limit on inbound/outbound

deliveries.

Processing and entering each ticket for all trucks with information for billing and

invoices.

Ticket Information included for billing: name of trucking company, truck number,

and lightweight/heavyweight, type of coal or rock and location of delivery.

Mill Source Dec. 2006 – Feb 2008

Office Assistant

Responsible for daily dispatch including, shipping and receiving for driver pickup

Deliveries and scheduling of appointments, processing of all paper work and

invoicing daily loads.

Processed special order requests

Assisted human resources department regarding employee attendance records, and

daily and weekly hours and vacation request.

Vesta Insurance Company Oct. 1998-March 2006

Customer Service Rep.

Customer Service Department involved answering 75 -100 phone calls daily

related to insured’s policy. Process applications for home/automobile.

Claims Processer

Calling insured discussing what kind of claim should be filed.

Taking recorded statements from insured concerning their claim. Ordered police

reports. Mail insurer letters regarding their claim, paying insured’s claims.

Universal Underwriters Insurance Company July 1995-Oct. 1998

Office Assistant

Order MVR’S on prospective insured’s for Alabama and Mississippi region.

Interacted with customers extensively solving problems with MVR’S

Processed new accounts files to be delivered to the account executive.

Appliance Contractors July 1994-July 1995

Receptionist

Job duties included but not limited to: Extensive experience in data entry, filing

customer service and answering multi-line phones.

Ordered all appliances for company sales and entered daily orders in the computer

and matched invoices to orders. Invoiced all monthly statements to be

mailed.

Education:

Graduated 1984 from Montevallo High School

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