Quality Assurance Customer

Darius Boyd

**** ***** ****** ~ Jackson, MS ***** ~ 601-***-****

*************@*****.***

Secure an excellent position where utilization of my experience and skills will be rewarded

with long-term growth and advancement.

Summary of Qualifications

Handles customer questions, complaints, and billing inquiries with the highest

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degree of courtesy and professionalism to resolve customer issues with one

call resolution.

Offers alternative solutions where appropriate with the objective of retaining

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customer's business.

Handles business transactions in connection with activation of new customer

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accounts on a computer terminal.

Communicates with customers using web-based tools and demonstrates the

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associated proficiency in typing and grammar.

Makes financial decisions to protect/collect revenues and adjusts customer

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accounts.

Possess the ability to achieve a sale quota

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Assist in training new employees.

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Performs other duties as assigned by management.

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Proficient in the use of Microsoft, Excel, and Windows.

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Professional Experience

Rapid Rentals, Morton, MS 2008 – Present

Account Manager

• Communicated with customers over the phone and in person.

• Handled large cash flow only a daily basis.

• Made sound decisions based upon personal experience

• Assisted customers with complaints and other worries.

• Accurately enter customer’s data into multiple systems; daily.

• Managed details under pressure in complex and competitive environment.

• Accurately and clearly communicated details to customers on a day-to-day basis.

• Performed queries in multiple databases.

Koch Food of Mississippi, Morton, MS 2006 –

2008

Quality Assurance Technician

• Answered customer questions and utilized online tools for assistance.

Answered an average of 80 customer calls in a day through a multiline

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spectrum.

Worked with customers in the development of new accounts.

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Responsibilities included answering customer queries, problem solving and

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providing detailed information on new products.

Monitor employee plant hygiene prior to and during operation.

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Ensure compliance with USDA and plant regulations

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EDUCATION

Computer Networking, Hinds Community College, Raymond, Ms

COMPUTER SKILLS

Microsoft Word, Excel, Power Point, Windows, Internet, Outlook

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate