Manager Customer Service

Sandra S Wiltzer

**** ********** ** ** ********* MI 49316 616-***-****

********@*******.***

Dedicated manager with a history of innovation and rapid professional advancement. Full

knowledge of all facets of the business based on an extremely integrated background involving

hands-on experience at every level. Recognized for leadership in planning, project management

and scheduling. Seeking a new challenge.

Notable Accomplishments

• Successfully moved data centers three times (Received “Gold Star Award” at American

Seating indicating a savings of over $20,000)

• Built staff from ground up replacing contracted outside resources

• Wrote, implemented and tested an IT Disaster Recovery Plan for two past employers

• Written Service Level Agreements (SLA’s) as well as department policies

• Documented processes for review and improvement which resulted in faster problem

solving and improved communications

Current Skills

• Information Technology – overall knowledge

• Communications – verbal and written

• Vendor management – building and maintaining relationships

• Computer skills – Microsoft Office, Exchange and Visio

• Management skills – Hiring, retention of staff, goal setting, performance appraisals,

terminations, administrative functions and responding to in-house requests for services

and / or issues on a daily basis.

• Telecommunications skills – land lines, cellular and data connectivity

• Project Management – inception through to delivery

• Purchasing – negotiations, contract review, follow through to receipt, installation and

billing for both equipment and services

• Budget – Building and maintaining

Skills Carried Forward (in addition to those listed above)

• Strong focus on customer service

• Proven organizational capability

• Proven multi-tasker with great follow through

• Excellent time management skills

• Proven team leader

• Exceptional problem solving skills

• Excellent follow through

As a person you will find me

• Confident and well spoken

• Energetic, and personable

• Versatile and one who thrives on job diversity

• Independent, a self starter and goal oriented

• Organized and analytical while being flexible

• Friendly with an exceptional sense of humor

Professional Experience

Great Lakes Scrip Center Grand Rapids Michigan 03/08 – 09/10

Manager, Information Technology

American Seating Grand Rapids Michigan 03/08 – 06/97

Manager - Information Technology, Operations

Witmark, Inc Grand Rapids, Michigan 1983 - 1997

Director, Management Information Systems

BDO USA Grand Rapids Michigan 1983 - 1973

Senior EDP Audit Programmer

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