Customer Service Sales

Jillian Leigh Kollesar

*** ******** *****, ***** ***, PA 18202

Cell: 570- 582-7095 E-mail: **********@*****.***

Goal: To obtain a full time position in which I can contribute my business

and analytical skills, intelligence, integrity, and work ethic for the

benefit and growth of the company, as well as my own career advancement.

Academic History and Achievements

Bachelor of Science Degree in Finance, York College of Pennsylvania, York

PA

. GPA: 3.37

. Business Curriculum GPA: 3.35

. Dean's List 6 Semesters

. Conducted Market Research and Analyses of local York companies,

. Worked closely with mentor company, Graham Packaging, to enhance and

develop current operational strategies and managerial techniques

including cost control, budgeting, and capital planning,

. Created and gained experience in building Investment Policy

Statements,

. Researched and developed a series of audits and annual report for a

current Fortune 500 company.

Work History

2004 to Present Part Time Assistant Manager, Olympia Sports, Hazleton, PA

. Having demonstrated stability and determination, promoted to

management as a returning college student,

. Responsible for aiding in completion of monthly financial paperwork,

and meeting budgeting and financial objectives.

. Prepare payroll on a weekly basis

. Received several Monthly Customer Service Award which contributed to

store's overall customer service rating,

. Improved marketing through remerchandising and custom built displays,

. Contributed to store's achievement of 2009 sales quota. Only 13% of

company stores reached their goal.

2003 to 2004 Sales Associate, Stoudts Black Angus Antiques,

Adamstown, PA

. Independently oversaw operations and sales of antique booth.

. Owner entrusted responsibility for booth to me as a young teenager,

. Negotiated price to ensure customer satisfaction and make sales,

. Learned fundamentals of business sales and customer satisfaction

Additional Accomplishments and Interests

Treasurer of Theta Phi Alpha Sorority

. Plan and organize recruitment drive,

. Work closely with nationals, prepare budgets and oversee financial

situation of sorority

Member of Student Alumni Association

. Work closely with our alumni board and alumnae to build and maintain

their relationships with the college, organize regional events,

. Sponsor, organize and promote campus wide events for our alumnae

Secretary Pan-Hellenic Executive Board

. Guide and execute the operations of the campus' Fraternal

organizations

Skills

. Computer: Microsoft Word, Excel, PowerPoint and proficient in Access

and SPSS

Contact this candidate