Customer Service Representative
Resume:
Jenna Marie Morris
Princeton, TX 75407
Cell: 469-***-****
*.****@*****.***[pic]
OBJECTIVE
Highly organized, experienced retail professional interested in a
challenging position with opportunity for professional career growth.
EDUCATION
Bachelor of Science, Family and Consumer Science, 2008
Texas State University, San Marcos, TX
Majored in Fashion Merchandising with a Minor in Business Administration
EXPERIENCE
JC Penney- Home Office, Plano, TX May 2010-October 2010
Corporate Events-Contract through Staff Mark Employment Agency
Assist event planners with the planning and preparation for JC Penney
company events. Answer phones and emails from employees to coordinate
meetings throughout the Home Office using Scheduler Plus software.
Perform other administrative duties as needed.
JC Penney- Home Office, Plano, TX March 2010-May 2010
Cycle Time Reduction-Contract through Staff Mark Employment Agency
Input packaging and product information for each SKU into FlexPLM
software. Evaluate line sheets, spec sheets, measurement, and product
packaging reports for accuracy
JC Penney- Product Research and Technology Laboratories, Carrollton, TX
January 2009-March 2010
Lab Assistant-Contract through Staff Mark Employment Agency
Prepared samples for all product tests conducted in laboratory;
distributed samples to appropriate departments. Conducted category
relevant quality testing to ensure all new items adherence to JCP
Standards. Perform wash testing and physical testing on apparel within
RTL. Evaluation in hard lines; testing entails utilizing UL and ASTM
methods to evaluate products to ensure customer satisfaction and safety.
O - The Oprah Magazine, New York, NY August 2008 - December 2008
Fashion Intern
Organized and maintained all in-house samples within the fashion
closet. Unpacked and invoiced incoming samples on a daily basis; packed
and shipped samples for timely return. Conducted inventory of all samples
used during photo shoots. Communicated with designers to confirm accuracy
of price, availability and credit info.
Assisted on photo shoots and administrative projects as needed.
Aecium Medical Billing, Allen, TX May 2005 - August 2005
Executive Assistant
Resolved client inquiries via phone or in person; drafted replies to
client correspondence. Maintained appointment, meeting, and travel
calendar. Served as liaison between clients and senior staff
Target Corporation, Allen, TX
October 2001 - April 2004
Customer Service Representative
Effectively addressed customers' questions and concerns. Balanced cash
drawer and approved product returns and exchanges. Merchandised product
displays throughout the store
SKILLS
Proficient in Microsoft Excel, Word, PowerPoint, Outlook
Strong organizational skills and attention to detail; able to focus in
high energy environment
Demonstrate high degree of professionalism, sincerity and dependability
Attention to detail solid communication skills and experience
coordinating sample flow
Strong customer service background
Contact this candidate