Customer Service Manager
Resume:
Beth A. Kiehne
Yardley, PA *****
*********@***.***
Objective
Dedicated and results-oriented Restaurant Manager with an extensive record
of driving improvements in the performance of systems, personnel and
organizations utilizing excellent communication and customer service
skills. Proven ability to learn quickly, assess problems, and initiate
corrective action. Comfortable in fast-paced, high-stress situations which
require attention to detail and proper follow through. Demonstrated success
in organizing tasks, increasing efficiency, and obtaining maximum results
from limited materials and manpower resources.
Experience
Ruby Tuesday Langhorne, Pa/ Hamilton, NJ
Restaurant Manager 2003- 2009
0. Controlled fiscal aspects of business operations and met financial
goals.
0. Coordinated work schedules, ordered food and supplies, and
developed restaurant team.
0. Created control program that lowered cost of liquor, reduced loss,
and improved beverage.
0. Streamlined controllable spending in an on-going effort to meet
weekly overhead expenditures.
0. Achieved budgeted revenues, controlled expenses and labor costs,
and maximized profitability within all areas of the food and
beverage
0. Decreased liquor and food inventory by setting up a par stock
system and lowered food by inventory by routinely consulting with
kitchen staff.
0. Reduced staff turn-over by creating and implementing an incentive
program at zero cost.
0. Checked restaurant on daily basis to ensure cleanliness, high
quality food and food presentation.
0. To inform about daily events, conducted pre-shift meetings of
employees.
0. Oversee the operations of the Restaurant and managing up to 60
employees at any given time.
0. Ensured a safe workplace and pleasant customer service experience.
0. Successfully manage all costs, including beverage food and labor.
Wal-Mart
Fairless Hills, PA
Customer Service
2001-2003
0. Offer excellent customer service to all customers.
0. Perform returns and exchanges.
0. Ring up purchases for customers.
0. Handled a variety of customer issues.
Accounting Office Associate
0. Prepare cash and check deposits daily.
0. Count down all cashier tills.
0. Enter and verify coupons.
0. Responsible for opening and closing paperwork.
0. Work closely with management to ensure that all funds were
accounted for.
Coyne Search Service
Levittown, PA
Billing/Shipping Clerk
1998-2001
0. Responsible for the coordination of all shipping out of the office.
0. Receive and sort incoming mail.
0. Prepare invoices for clients.
0. Generate bills using excel for all accounts.
0. Verify all bills after payment is received.
0. Assist field workers in the preparation of search results for
clients.
0. Provide exceptional customer service to clients through phone calls
and email.
Qualifications & Certifications
. Servsafe certified
. Excellent communication and guest/employee relations skills.
. Excellent proactive attitude to work.
. Proven track record in delivering quality dining service.
. Strong ability to provide effective leadership to achieving desired
goals.
. Remarkable organizational and time management skills.
. Remarkable ability to work a varied schedule, including weekends,
holidays and evenings.
. Exceptional knowledge and understanding of food, beverage, and
labor objectives.
. Great ability to promote excellent quality, customer service,
cleanliness and safety.
. Profound ability to hire and train new and existing employees to
perform efficiently and effectively.
. Outstanding guest/employee relations and communication skills.
. Extraordinary time management and organizational skills.
. Superb proactive attitude to work.
. Strong ability to promote superior quality customer service,
cleanliness and safety.
. Strong ability to solve practical problems effectively with
internal and external customers.
Education
Levittown Beauty Academy 2001 -
2002 Levittown, PA
. Cosmetology
Kutztown University
1999 - 2001 Kutztown, PA
. Psychology Major
Neshaminy High School 1996 - 1999
Langhorne, PA
. High School Diploma
Honors & Awards
. Excellence in teamwork from Kutztown University.
. Alumni hall spirit award from Kutztown University.
Contact this candidate