Sales Customer Service
Resume:
Carla Ghipsmann
Coconut Creek, Florida 33063
954-***-**** (C)
*****.*********@*******.***
Administrative Leadership
Executive with a broad career generating top results in highly competitive
industries. Entrepreneurial spirit, independent thinking and decision
making skills. Problem solving techniques with a solutions driven mind
set. Multicultural background and international business experience-
bilingual in English, Portuguese, and Spanish. Expert facilitator and
presenter; influential and articulate. A total of 11 years experience in
the travel industry and 5 years in construction management.
CORE COMPETENCIES
VISIONARY MANAGER Computer Savvy Top Administrative
Key Client Relationships Budget Management Skills
Business Protection Competitive Analysis Excellent planning
skills
High Professional Ethics
Professional Experience
THE PAVING STONES, LLC. - FT. LAUDERDALE, FL FEB 2008 TO JUNE 2010
Operations Manager
Accountable for assuring availability of resources with proper expertise
and tools to support assigned project. Insure success of paver project
execution. Determine proper allocation of resources and make construction
execution decisions in accordance with policies, standards, guides and
contractual commitments. Responsible for hiring, discipline, and pay
administration of subordinates.
Key Achievements:
> Developed execution plan for projects which minimized cost and duration
of construction activities.
> Directed corrective action for discipline problems or poor performances
to instill accountability.
> Provided supervision, training, development, and performance
management.
> Identified and assessed improvement opportunities which added value.
> Prepared and shared forecast reports for cash flow and effective
planning.
> Worked with accounting team to insure continuous cash flow for project
deliverance and completion.
> Participated in strategic planning efforts.
PROFILES IN CONCRETE - Delray Beach, FL Mar 2006 to Jan 2008
Executive Assistant
Responsible for assisting the Executive Team, specifically the President
and CFO. Managed projects, and
handled various administrative functions, including directing phone, mail,
and maintaining office supplies and
equipment. Handled multiple deadlines in a fast-paced environment. Strong
knowledge of Word, Excel,
PowerPoint, Outlook and ACT. Excellent written and verbal communication
skills and ability to type 50 WPM.
Key Achievements:
> Coordinated critical internal and external business/client/vendor
meetings and appointments.
> Coordinated domestic and international travel plans.
> Created PowerPoint presentations and updated organizational charts.
> Maintained all office equipment (telephone, photocopier, fax,
computer, printer, etc.)
> Maintained and updated ACT program database on a consistent basis.
> Coordinated on and off-site meetings and events.
SUPERCLUBS RESORTS - Houston, TX Oct 2002 to Aug 2005
District Sales Manager
Successfully promoted 11 all-inclusive resort properties in the Caribbean.
Tremendous self discipline, worked from home office. Managed corporate
accounts. Educated travel agents on products, attended tradeshows, made
sales calls, and delivered presentations. Acquired and preserved positive
client relationships, generating referrals and repeat business.
Key Achievements:
> Promoted sales of all brands, each brand with a niche market to
target.
> Applied specific sales strategies for each market and hotel brand.
> Increased revenues by 40% for 9 out of 11 hotels by pioneering product
launch events, familiarization trips, corporate events and meetings,
incentives, FIT and group business.
> Organized and worked tradeshows and educational seminars of up to 300
people.
SUPERCLUBS RESORTS - Hollywood, FL Jan 2000 to Oct 2002
Executive Assistant, VP US Sales
Supported, maintained and completed routine and special assignments for the
VP of Sales. Managed all
contacts, meetings, travel plans, calendar, and correspondence. Worked in
high-level capacity. Managed field sales activities and worked with
regional District Sales Managers, located throughout the United States and
compiled reports for VP of Sales.
Key Achievements:
> Provided administrative support, managed calendar & appointments to
ensure obligations were met.
> Handled domestic and international travel arrangements.
> Coordinated seminars, conferences, tradeshows, and sales meetings.
> Prepared venue, agenda, and PowerPoint presentations for conferences
and/or meetings.
> Spoke effectively before groups of customers or employees of the
organization.
> Corresponded frequently with external senior executives.
CHANTECAIRE TRAVEL, New York, NY July
1996 to Oct 1999
Executive Assistant, General Manager
Provided administrative support for General Manager. Acted as a liaison
between Chanteclaire Travel and the Brazilian Embassy, for booking and
billing transactions. Supported other internal staff. Maintained office
organized, supplies in stock, and ensured continuous flow of business.
Key Achievements:
> Managed schedule, correspondence, meetings on and off-site.
> Managed accounts payable and receivable.
> Maintained office supply, inventory and equipment.
> Created and managed reports, office procedures and policies.
> Maintained vendor relationships, and negotiated better costs for
services.
> Provided customer service and interpreted when necessary.
VARIG BRAZILIAN AIRLINES, New York, NY
Apr 1994 to April 1996
Telephone Sales Operator
Provided excellent customer service for existing and new customers.
Received and acted on all inbound calls. Assisted callers with travel
details, plans, questions, and/or concerns.
Key Achievements:
> Received inbound calls and assisted customers with travel plans and
upsold tickets.
> Assisted all VIP clients with other inquiries and special needs.
> Managed incoming computer reservation requests from travel agents.
> Managed queues for entire department in four different systems.
(Sabre, Amadeus, Iris, WorldSpan)
> Maintained communication with airport staff to ensure complete
customer satisfaction.
> Provided follow up services.
REFERENCES AVAILABLE UPON REQUEST
EDUCATION
BA IN BUSINESS ADMINISTRATION (IN PROGRESS)
Strayer University - Coral Springs, FL
SKILLS
Fluent in three languages English, Portuguese, and Spanish. Proficient in
Microsoft Word,
Excel, Outlook, and PowerPoint. Familiarity with ACT and QuickBooks.
Minor experience with some other systems such as Sabre, Amadeus and
WorldSpan.
Contact this candidate