Manager Service

Chappell Jamison

** ****** ******, ***** ******, New York 10601

**********@*********.*** ( 914-***-****

Summary of Qualifications

I am seeking a position in which I am able to contribute to an

organizations' overall mission and success. I have 10+ years of experience

managing facilities and support-related services industry-wide (i.e.,

legal, corporate and pharmaceutical).

Professional Experience

O'Melveny & Myers - New York, NY 2005 - 2009

Manager, Facilities Services

< Managed a staff of 26 facility services employees. (i.e.

Office Services, Reception, Housekeeping, Maintenance

and Mailroom personnel.) Responsible for interviewing,

hiring and training; Planning, assigning and directing

work; Performance evaluations and disciplinary actions.

< Developed RFP's and evaluate vendor bids. Handled all

contract negotiations. (Office equipment, Car service,

Courier service, Food service, Horticultural service)

Selected/managed vendor base. Assist in the development

of the service department annual budget.

< Supervised construction projects and all internal

relocations and/or moves. Maintained employee access

card data base and inventory of office keys.

< Re-engineered internal processes and procedures as

needed to enhance service levels. Strengthened and

refined individual and team effectiveness through

development of essential skills.

< Coordinated vendor requests for loading dock access with

building management. Ensured that all vendors had an

updated COI on file. Ensured that all vendor work was

completed satisfactorily; Reviewed invoicing to ensure

proper general ledger accounts.

< Oversaw day-to-day facility needs; Interfaced with

Building management to ensure that the facility was

properly maintained and met all safety requirements.

Keep abreast of industry trends.

< Acted as the tenant liaison for building services.

Managed hot/cold calls, vendor access requests and

freight elevator reservations.

< Managed internal/external messengers, inbound/outbound

postal mail & food deliveries. Ability to multi task

and prioritize and adapt to changing environment.

< Managed HVAC vendors and preventive maintenance

agreement. Coordinated and scheduled related

maintenance.

Purdue Pharma Research - Ardsley, NY 2002 - 2004

Manager, Facilities Services

< Managed a staff of 10 employees. Prepared performance evaluations;

coordinated employee training, certifications and development programs

for staff. Reviewed time sheets of hourly employees and scheduled

overtime as needed in accordance with department budget.

< Assured compliance with regulatory requirements, SOP's, safety protocols

and cGMP's.

< Responsible for the daily maintenance of the buildings, property and

grounds.

< Maintained budgetary control for supplies, a/v equipment, office

furniture and outsourced vendor support.

< Heavy interaction with vendors. Handled all contract negotiations.

< Coordinated International Import/Export transportation of products.

< Effectively managed mailroom, copy center, Reception and cleaning crew.

< Managed off-site storage vendor relationships

< Analyzed department processes and procedures; made changes as needed to

ensure quality service

Cummings & Lockwood - Stamford, CT 1995 - 2002

Manager, Facilities Services

< Management of support services in multiple locations. Ensured that

consistent, high quality and cost effective services were provided.

(i.e., mail, copy, fax, couriers & purchasing.)

< Managed a staff of 14, hiring/terminations, employee performance

evaluations, work schedules, payroll approval, etc.

< Managed the outsource facilities management vendors in multiple

locations. Established and maintained high quality service practices and

tracked annual operating cost for budget report.

< Heavy interaction with vendors. Developed RFPs and evaluated vendor

bids. Handled all contract negotiations. (i.e., Office supplies,

Stationary, Courier service, Furniture, mail/copy/fax equipment, Moving &

Storage and Horticultural services.), as well as maintaining departmental

budgets.

< Managed conference room scheduling and set-up

< Centralized and managed firm wide purchasing. Coordinated corporate

transportation.

< Established and implemented cost effective operating procedures firm

wide. Provided expertise to ensure that all offices maintained a high

service level.

Skills

< Microsoft Office - (Word, Excel, PowerPoint, Outlook)

< SAP

< Excellent organizational skills; attention to detail

< Knowledge of Postal procedures/codes & regulations ; Forklift operator

permit

< IATA Certified - (US DOT 49CFR Dangerous Goods)

Education

Westchester College ~ Business Administration

White Plains High School ~ Diploma

References

Furnished upon Request

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