Engineer Manager

PAUL A. GARLICK

A+, Network+, Linux+, BCSA, BCSSS, MCITP, MCTS

** ****** **, ***********, *******

905-***-**** ****@***************.***

Exchange Consultant IT Instructor IT Administrator Project Engineer

Currently, a Network Engineer Instructor for TriOS College and Exchange

Server Consultant, I am a results-driven IT professional with extensive

expertise in the engineering, administration and support of information

systems. In-depth expertise in the implementation, analysis,

optimization, troubleshooting and documentation of LAN/WAN/WLAN network

systems on various platforms. Strong "hands on" technical experience with

MCITP, MCTS & A+ certifications. Proven ability to lead and motivate

project teams to ensure success with a track record for diagnosing complex

problems and consistently delivering effective solutions.

TECHNICAL EXPERTISE

Systems OS Microsoft Server NT4, 2000, 2003, 2008 Enterprise & Core.

Microsoft Windows XP, Vista & 7. HP OS/2, Red Hat Enterprise

Linux, Fedora, Debian & CentOS, Sun Solaris

Hardware Cisco Switches, Hubs, Routers & Access Points, IBM & Dell Blade

Servers, PC & MAC Motherboards, Hard drives etc. iSCSI SAN, NAS

and tape library, PBX & KSU Switches IE. Meridian, NEC, Mitel,

Panasonic, CCM, BCM Linux based IAX PBX's, VOIP Hardphones &

softphones.

Technologies

Active Directory 2000, 2003 & 2008, Active Directory Certificate

Services, DNS, DHCP, Windows Deployment Services, RADIUS,

Network Access Protection, Network Policy Server (NPS), WSUS,

Hyper-V & Powershell. Microsoft Exchange Server 2003, Exchange

Server 2007, Exchange Server 2010, Microsoft Sharepoint 2010,

Office Communicator Server 2007 & SQL Server 2005 & 2008,

Blackberry Enterprise Server 4 & Blackberry Enterprise Server 5,

Microsoft System Center Configuration Manager 2007 (SCCM),

Microsoft System Center Operations Manager 2007 (SCOM),

Microsoft System Center Virtual Machine Manager 2008 (SCVMM),

VMWare ESX Server. Wireless Network Administration, WIFI Hotspot

Gateway Services, 802.11a/b/g, 802.11i/WPA2, 802.16/WIMAX, DD-

Wrt & OpenWRT. VOIP Server and Gateway services for h323 & GSM

over SIP. Cisco IOS Software (Serial & Web GUI).

CURRENT CERTIFICATIONS

CompTIA A+

CompTIA Network +

CompTIA Linux +

BlackBerry Certified System Administrator

BlackBerry Certified Server Support Specialist

MCITP - Enterprise Support Technician (Windows Vista)

MCTS - Enterprise Desktop Administrator (Windows 7)

MCITP - Server Administrator (Windows Server 2008)

MCITP - Enterprise Server Administrator (Windows Server 2008)

MCITP - Enterprise Messaging Administrator (Exchange 2007)

MCTS - Windows Server Virtualization & Configuration

PROFESSIONAL EXPERIENCE

Canada Smart Home

Canadian based company, implementing enterprise wired and wireless

infrastructure's.

Sr. Exchange & Blackberry Server Consultant 2008 - Present

Primary duties are to design, implement and support enterprise MS Exchange

2007/2010, and Blackberry Enterprise Server migrations, including multi-

site topologies, prepping new forests, building trust, upgrading email

address policies, transport rules, MRM settings, transferring mailboxes,

contacts, free/busy and public folders. Heavy emphasis on Active Directory

2003 to 2008. Scenarios included coexistence between Exchange 2003 to 2007

or 2010, and forest to forest migrations. Tools used were primarily Quest,

ADMT and Windows Powershell. Software supported was Server 2003, 2008, MS

Exchange 2003, 2007 & 2010, Blackberry Enterprise Server 4.0 & 5.0. Other

technologies included, Terminal Services & Remote Desktop Services (VDI

with PVD and VDP) Most environments consisted of Hyper-V and VMWare ESX

Server as well as Microsoft System Center Virtual Machine Manager 2008.

TriOS College

National based college, instructing IT Professional series curriculum

IT Instructor 2008 - 2010

The TriOS industry-leading Network Engineer Diploma Program is designed for

the individual seeking knowledge and certification in computer and network

administration. In addition to communication and support training,

students receive training on popular operating systems including Microsoft

Windows Vista, Microsoft Windows Server 2008, and Linux. Moreover,

students learn how to configure technologies such as Microsoft Exchange

Server, Microsoft SQL Server, server virtualization, wireless and mobile

devices as well as learn how to automate administration using PowerShell

and BASH Shell scripts.

Herzing College

National based college, instructing IT Professional series curriculum

IT Instructor 2007

Network or computer systems administrators design, install, and support an

organization's Local Area Network (LAN), Wide Area Network (WAN), Internet,

or Intranet system. They provide day-to-day on site administrative support

for software users in a variety of work environments, including

professional offices, small businesses, government, and large corporations.

They maintain network hardware and software, analyze problems, and monitor

the network to ensure availability to system users.

Harmony Logistics

Canadian division of Excel Logistics, responsible for warehousing and

logistics for Loblaws merchandise. This state of the art, fully automated

facility interfaces a proprietary Linux warehouse management system with

Siemens Dematic conveyor system.

IT Administrator 2005 - 2006

Initial setup and install of an 800,000 square foot distribution center,

including fiber/copper runs, Nortel PBX installation and Callpilot

administration. Equipment implemented: Cisco 1200 Aironet AP's & yagis,

Cisco Catalyst switches, Cisco CSU/DSU's. Ongoing support for over 300 WIFI

devices including pocket PC's, truckmounts and handheld scanners.

Developing and maintaining SOP's and technical documentation on a daily

basis.

A-Tek Computing Solutions

Canadian based provider of research and development for cutting edge

technology. Latest project includes VOIP infrastructure design on Open

source technology. Other projects include personalized Point of Sale

systems for Ontario restaurant franchise.

Project Engineer 2003 -

2004

Analyze and design new servers and storage systems. Maintain WAN networks

utilizing open source VOIP server platforms, in a 24X7 environment.

Monitor and manage existing web-based VOIP tracking system. Implement SIP

based services on both MS and Linux platforms. Remote administration of

client equipment utilizing VNC and SSH.

Resource Software International

North American provider of telephony based software, mainly consisting of

proprietary

in-house designs for use with several large capacity PBX's and KSU's.

Telecommunications Technician 2001 - 2003

Help desk and on-site technical support for call detail recording software.

Also, developed add-on and upgrades for company products. Development in MS

Visual Basic a daily task, creating new utilities and troubleshooting

existing software. Strong emphasis in TCP/IP & serial based interfacing.

I.B.M.

Global provider of development and manufacturing in the industry's most

advanced information technologies, including computer systems, software,

storage systems and microelectronics.

Field Support Technician 1999 - 2001

Only on-site technician responsible for supporting 600+ Air Canada call-

center employees. Also, responsible 24X7 on-call to the VP of Air Canada

and the subordinate executive staff. On a daily basis, provided server

upgrades and backups, Novell/LAN troubleshooting, and various platforms

support including, MS Windows, OS2, SUN & AC100 proprietary reservation

system. Supporting up to 800 workstations, on any given day this was the

most challenging, high stressed, fast paced environment I've currently

encountered.

Accomplishments:

Developed complete infrastructure layout for the Air Canada Center.

Managed migration/roll-over of equipment and software for Windows 2000

platform. Instituted small document management utilities for executive

staff. Performed key role, & point of contact, for integration of Canadian

Airlines call center and corporate staff.

EDUCATION AND TRAINING

1999

International Business Schools Computer Support Specialist

Comptia A+ & MCP

2000 - 2003

Department of National Defense Army Officer - 2nd Lieutenant

Basic Officer Qualification

Military Occupation Course

Range Safety Officer

Unit Supply Officer

Unit Administration Officer

Platoon Commander Course

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