Customer Service Human Resources

Migdalia I Martinez de Toro

***** ********* **, *******, ******* 32828

********@*****.***

Tel: 407-***-****

Personal Statement

I am a highly motivated individual with excellent interpersonal skills, a good communicator with

leadership and high integrity. My enthusiasm makes me a self-driven person who sets aims and

targets and leads by example.

Work Experience

Owner and Operator

(April 2003 - October 2008)

Navaid Marine Electronics, Winter Park, Florida

Customer Service - Answered phones, service and installation scheduling, handled shipping,

answered customer requests; other duties as requested.

Business Development -Researched similar businesses to determine our business competitive

advantages; writing ads; joining business groups; networked with anyone and everyone who

could be a possible customer.

Account Management - Account payable and account receivables. Maintained all records,

managed customer’s and vendor’s accounts; prepared tax forms; prepared financial statements.

Internet / Web Development -Managed Company website and processed Internet orders. Internet

Research.

Human Resources-Managed and supervised 5-7 employees and performed Human Resources

duties. Managed employee files and conducted new hires interviews.

Purchasing - Prepared Purchase Orders, received and tracked inventory.

Sales and Orders Processing - Managed International customer accounts and handled shipments.

As a business owner we were recognized by a major electronics manufacturer as "Best in

Class" Premier Dealer, for excellence in Sales, technical abilities, service and support.

Airport Ticket Counter and Gate Agent

(November 1998 - January 2000)

USAirways, Inc., Orlando, Florida Customer Service - Checked-in customers and baggage for

their flight. Received inbound flights and Jet way set up for passengers deplaning. Assisted

customers with special needs to ensure their comfort and safety. Served as a translator for

Spanish, French and Italian speaking passengers.

Education

Interdisciplinary Studies and Foreign Languages - University of Puerto Rico, Rio Piedras,

Puerto Rico

(August 1985 - March 1990)

Fluent in English and Spanish. Conversational skills in French and Italian.

Skills

• Conscientious go-getter who is highly organized, dedicated, and committed to

professionalism.

• Resourceful team player who excels at building trusting relationships with customers

and colleagues.

• Highly motivated self-starter who takes initiative with minimal

supervision.

• Enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly assimilate

new concepts.

• Personable professional whose strengths include cultural sensitivity and an ability to

build rapport with a diverse workforce on multicultural settings.

References available upon request

Contact this candidate