Software Help Desk

ABRAHAM CRAIG

**** ***** *****, **** *****, MO **049

636-***-****

*******@******.***

SUMMARY

Dedicated employee with extensive computer skills pursuing a bachelor's

degree in computer science. Swift learner with a hunger for knowledge.

Easy to get along with, and able to handle responsibility well. Seeking

opportunity to apply my computer knowledge and utilize my skills and

education improving efficiency of your company.

TECHNICAL EXPERTISE

Operating Systems [pic] Microsoft Windows 9X, ME, XP, VISTA, and 7

Hardware [pic] Laptops and Workstations, Hubs, Routers, Cables, NICs,

Modems, Hard Drives, Memory, Printers, Scanners, and

Peripherals

Software [pic] Microsoft Office Suite, SQL, Oracle, Visual Studio,

Acrobat, Photoshop, Illustrator, In Design,

Dreamweaver, Frontpage, and Paint Shop Pro

Programming [pic] Visual Basic, VB.net, Java, HTML

INTERESTS AND QUALIFICATIONS

[pic] Web page and graphic design [pic] Help Desk Support

[pic] Effective Communicator [pic] Computer Networking &

Support

[pic] Training/Leadership [pic] Programming

Microcontrollers

[pic] Phi Theta Kappa member [pic] Technical Analysis

EDUCATION

Jefferson College Hillsboro, MO December 2010

Associate of Applied Science degree in Computer Information Systems

(Coursework will be completed in December 2010)

[pic] Emphasis on computer support, Programming, web graphics, and web

design.

[pic] Current GPA 4.0. Maintained Dean's List and Honor Roll status while

pursuing my degree.

ABRAHAM CRAIG

(Page 2)

EXPERIENCE

Smurfit-Stone Container Co. Chesterfield, MO 2002-

present

Double Backer Operator

[pic] Considered "World Class" in splicer percentage (99%)

[pic] Monthly rollstock inventory using RSS software.

[pic] Familiarity with and use of Kiwiplan software.

[pic] Captain of safety team for 7+ years, and waste team for 1 year.

[pic] Responsible for setting up and maintaining handheld inventory

workstations for monthly inventory operations.

[pic] Training of new and current employees in RSS software and general

operations.

Target Arnold, MO 2001-

2002

Overnight Stock

[pic] Overnight inventory replenishment.

[pic] Operated the inventory replenishment software.

[pic] Responsible for completing tasks with little or no supervision.

Office Max St. Louis, MO 2000-2001

Overnight Stock

[pic] Overnight stock

[pic] Responsible for completing tasks with little or no supervision.

Maritz, Inc. Fenton, MO 1999-

2000

Overnight Help Desk Operator

[pic] Staffed the technical help desk overnight in the main data center.

[pic] Responsible for completing tasks with no supervision.

[pic] Performed multiple IT tasks including simple technical support, data

backup, and responsible for supervision of overnight jobs.

REFERENCES

Available upon request[pic]

Contact this candidate