Customer Service Sales

Frank C. Pacifico

* ****** **** *************, ** 08886 908-***-****

***************@*******.***

A diversified professional seeking a challenging and rewarding opportunity.

Core professional strengths include:

Customer Service Inside Sales Manufacturing

Production Expediter

CAREER HIGHLIGHTS

HEAT-TIMER CORPORATION 2007-PRESENT

Fairfield, NJ

Customer Service/Inside Sales Manager

. Liaison to VP of Sales and Regional Sales Representatives.

. Initial contact for new and existing Internet Communication Management

System (ICMS) customers.

. Industry Trade Show/Event Coordinator.

. Customer Service Manager:

o Answering customer's calls, faxes and emails for order

placements and inquiries.

o Provide superior assistance to new and existing customers with

product features, advantages and benefits as well as

applications.

o Produce weekly and monthly sales reports for VP of Sales and

Regional Sales Representatives.

o Produce and track Return Material Authorization (RMA's) and

warranty service calls.

o Manage and maintain company literature, I/O manuals and

catalogs.

BELVIDERE HIGH SCHOOL/FRANKLIN TOWNSHIP 2004-2007

Belvidere/Broadway, NJ

Substitute Teacher

ORTHO-MCNEIL PHARMACEUTICALS 1994-2004

Raritan, NJ

Processing Technician / Line Tender

. Pre-weighted of raw materials and manufactured a wide range of

liquids, creams, gels and tablets.

. Planned, ran, changed-over and secured safe line start-ups following

SOP's and cGMP's.

. Conducted new associates training in all manufacturing aspects.

. Raised associates safety and health by establishing an Ergonomics

Committee.

ATLANTIC SPRINGS 1999-2001

Flemington, NJ

Production Expediter/Customer Service

. Address client concerns and requests through tracking, coordinating,

scheduling and delegation

Work orders to facilitate timelines.

. Assist VP of Manufacturing on product timelines, operational

responsibilities and duties.

TRI-COUNTY TILE 1986-1994

Washington, NJ

Sales Manager

. Analyzed and forecasted budgets and product to maximize sales.

. Prepared sales quotes and contract negotiations, presented samples and

monitored inventory.

. Achieved year to year revenue increase through contractor accounts,

target advertising and

client development.

EDUCATION

Bachelor of Science: Marketing West Virginia University

1984

Secondary Studies: Industrial Engineering

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