Customer Service Sales

Shani Fazzi

Phone number: 702-***-****

Email address: *****.*****@*****.***

Hello, my name is Shani Fazzi, and I am interested in the position that

your company has available at this time. I feel I am an ideal candidate

because I offer loyalty and longevity along with skill set ranging from a

mixture of administrative, clerical, management, processing and sales. I

possess over15 years of experience in the administrative field, and what

sets me above most business professionals is the fact that I strive to make

excellence my highest expectation. I achieve this goal by constantly

demonstrating a commitment to integrity, being client focused, having

respect for fellow team members and continuously finding ways to improve.

I display a can do attitude at all times, handle challenging situations

with diplomacy and poise, and have the determination to do my job and do it

well, to the best of my ability. My minimum salary requirements are

negotiable as to the duties and responsibilities of the position. If you

are seeking an all around experienced, self motivated and determined

individual, call me. I can be reached at the above contact number and or

email.

Thank you in advance for your time and consideration. I look forward to

the opportunity of becoming a long-term asset to your company.

Sincerely,

Shani Fazzi

Shani Fazzi

Phone number: 702-***-****

Email address: *****.*****@*****.***

OBJECTIVE

To obtain a Professional position with a company that will allow for

advancement, as well as to allow me to perform all skills that I have

acquired for the position I am applying for.

EDUCATION

Capstone Institute of Finance 9/1/2009

Certificate of completion

Pierce College

Woodland Hills, Ca 09/10/1991-8/1/1994

Major course of study: Business and Economics

Reseda High School

9/18/1987-6/1/1991

Diploma Obtained

EXPERIENCE

Nations Funding Source

280 W. Prospect Road

Ft. Lauderdale, FL 33309

11/3/2008-8/31/2010

Administrative Contract Processor

Branch Manager

. Answered heavy call inquiries regarding loan program qualifications.

. Greeted new and existing clients as they arrived to the office.

Provided them with literature and information regarding the company's

services.

. Detailed Data Entry of loan applications.

. Acted as a liaison between management, staff, credit vendors and

clients.

. Researched and reviewed credit reports for approval of new clients.

. Responsible for maintaining daily reports and loan status on Excel

spread sheet.

. Addressed a complexity of issues requiring immediate attention and

resolve.

. Maintained excellent customer service and ethics.

. Implemented exceptional file management, organization skills, and

multitasking.

First United Mortgage

6585 High Street

Las Vegas, NV 89146

Senior Loan Processor/Administrative

8/1/2007-10/31/2008

. Greeted new and existing clients

. Detailed data entry of new loan applications

. Copied all supporting documentation from clients to prepare their loan

for approval (pay stubs, w2's, bank statements, etc.)

. Faxed or scanned and emailed loan packages to the lenders.

. Liaison between Loan officers, escrow and insurance companies.

. Faxed or emailed over requests for verifications of employment, rent,

deposits and mortgages.

. Maintained good customer service and ethics.

. Implemented exceptional organization skills.

First Source Financial

1654 Durango

Las Vegas, NV 89143

8/1/2003-7/31/2007

Senior Administrative Processor

. Answered heavy phone inquires regarding loan status.

. Detailed data entry of loan applications.

. Processed a pipeline of 50-75 loans per month

. Liaison between loan officers, borrowers and lenders.

. Ordered via email or fax appraisals, surveys, and title commitments

. Kept detailed file system.

. Responsible for maintaining daily reports and loan status on MS Excel

spread sheet.

Bisco Industries

6278 Owensmouth

Woodland Hills, CA 91367

Inside/Outside Sales Manager

10/1/1995-9/30/2002

. Managed a 5 person sales team

. Liable for customer service and employee relations.

. Sales of computer chips and components to aerospace companies and

manufacturers.

. Called several warehouse vendors to find the best pricing for my

clients.

. Prepared quarterly business plans

. Achieved all monthly sales goals and supported my staff in achieving

their goals.

Computer skills:

Microsoft Word, Word Perfect, Excel, Power Point, Quick Books, Quicken and

Peachtree accounting, Caylx point and Encompass mainframes. Strong data

entry and typing skills over 85 words per minute

REFERENCES

Available Upon Request

Contact this candidate