Customer Service Manager
Resume:
Lisa Davidson
Mesa, AZ *****
*********@*****.***
Experience
Coventry Health Care, Scottsdale, AZ November 2009- Present
Claims Tech Specialist
. Analyze claims not systematically adjudicated to determine correct course
of action
. Follow company procedures and policies to accurately and quickly process
claims
Acumen, Inc., Mesa, AZ November 2003-June 2009
Accounts Receivable Billing Manager
. Direct work flow of accounts receivable/billing department, including
billing, cash application, collection activities and receivable
adjustments for 11 companies with revenue totaling $20,000,000 monthly
. Responsible for accurate and compliant submission of claims and
adjustments to ensure optimum reimbursement from more than 60 different
funding sources within 17 states
. Prepare monthly reports, identify and solve problems, improve
efficiencies to maintain the lowest possible receivables. Oversee
development of electronic processing of claims
Accounts Receivable Specialist
. Responsible for accurate and timely billing for a variety of medical
claims, including AZ DES/DDD, AHCCCS, Managed Care, private insurance,
and third party liability using web entry and claims software
. Properly record revenue in accounting software
. Apply payments received and initiate action to resolve denied claims
Conseco Finance, Tempe, AZ
May 2000-October 2003
Escrow Representative
. Reconcile escrow general ledger accounts and process journal entries
. Maintain loans with forced placed insurance, handle customer service
inquiries
General Ledger Lead
. Train and coach associates in all areas of general ledger reconciliation
. Manage department workflow, assist supervisor and associates in all areas
. Ensure fulfillment of department policies and procedures by all
associates
. Team with corporate office to resolve out of balance issues
General Ledger Representative
. Reconcile cash and suspense accounts and process journal entries
. Assist with posting A/R batches and mortgage payoffs
. Process returned checks and a variety of rejects
. Process outgoing and receive incoming wire transfers
. Enter invoices for payment and reconcile A/P check register
Excell, Mesa AZ January 1998-May 2000
Customer Service Specialist
. Process incoming calls quickly and accurately, in a professional manner
Bank One, Tempe, AZ August 1995-January 1997
Customer Service Specialist
. Resolve account discrepancies, process credit line increases
. Assist customers in all aspects of credit card accounts
Smart Practice, Phoenix, AZ June 1993- August 1995
Accounts Receivable Specialist
. Prepare and post A/R batches, process returned checks and assist with
bank reconciliation's
. Process customer adjustments, refunds and returns. Assist with A/P and
month end close
Sprint Services, Tempe, AZ July 1990-June 1992
Customer Agent
. Assist customers quickly and accurately while processing a variety of
long distance calls
Circle K Corp, Phoenix, AZ April 1986-May 1989
Zone Manager
. Recruit, interview and hire employees
. Analyze monthly profit and loss statements
. Train store managers in all aspects of running a successful retail
business
Store Manager
. Supervise 8-10 employees, conduct employee training and evaluations
. Calculate and prepare weekly payroll, prepare daily reports and bank
deposits
. Assist customers and vendors, perform store resets and create product
displays
Gasoline A/P Clerk
. Post daily sales and gasoline deliveries. Maintain inventory and tax
accruals
. Process invoices for payment
Quill Corp, Lincolnshire, IL Sept 1984-Jan 1986
Accounts Receivable Research Clerk
. Process daily A/R batches, encode checks and prepare deposits
. Research customer account inquiries and process adjustments
Wickes Credit Corp, Wheeling, IL Mar 1980-Aug 1984
Accounts Receivable Clerk
. Prepare daily A/R batches for data entry, encode checks and prepare
deposits
. Review transmittals for accuracy and clarity
Education Rio Salado College-Mesa, AZ
Pursuing degree in Accounting
Skills
Microsoft Excel, Word and Access, Solomon, SAP, Medisoft
10 key by touch 20,000 kph, type 50 wpm, check encoder
Extensive customer service training, leadership skills, TQM, Quality Circle
Contact this candidate