Customer Service Sales
Resume:
Derrell Powers
Highland CA *2346
*******.******@*****.***
OBJECTIVE: To obtain a position in which my background, abilities
and expertise would be utilized in achieving objectives while
fostering a team environment
EXPERIENCE: Lowes Home Improvement
Highland, CA 09/09 - present
. Paint Department Lead, open and close paint and d cor
departments
. Assist customers with paint orders and up sale associated
products
. Responsible for my departments increased sales and
currently ranked top 3 in the state
. Conduct workshops regarding various products within the
Paint Department.
San Bernardino County Fire Department (CET)
San Bernardino, CA 03/09 - 07/09
Fuels Crew
. State contracted position
. Assisted with fire debris areas along the Mountainsides
. Targeted burned areas and cleared out hazardous debris with
various fire equipment
DirecTV X Satellite Irvine, CA
01/07 -
11/08
Commercial Sales Representative
. Made 150 calls per day to establish new and maintain
current accounts
. Met with Restaurant owners, Hotel Owners, Director of
Operations and General Managers to acquire DirecTV service
for their place of business
. Resolved customer inquires and issues
. Delivered equipment to local clients as well as setting up
the satellite boxes making sure programming was complete
Ossur North America Foothill Ranch,
CA 02/05 - 01/07
Customer Service Representative/Inside Sales
. Answered 50-75 inbound calls and placed 50-75 outbound
calls per day
. Maintained 10 of Ossurs high volume accounts
. Point of contact for Return Authorizations; generated and
processed all returns of new and old braces
AT&T Wireless
Anaheim Hills, CA
10/02-01/05
Customer Service/ Correspondent
. Answered 150-200 calls per day
. Assisted customer with troubleshooting of their wireless
device
. Up sold promotional features to current customers
. Skip tracing past due accounts in collections
Computer and Program Skills
Microsoft Word, Microsoft Excel, Microsoft Power Point,
Internet Explorer, Lotus, Skip Tracing, Sales Genie
EDUCATION: Citrus College
Glendora, CA
09/98-06/99
West Los Angeles College
Culver City, CA
08/00-06/01
References Available upon Request
Contact this candidate