Customer Service Human Resources

Jeremy Lee

Wayne

**** ******* **.

Brandon, FL *3511

(813) 431-2584C

************@*****.***

Objective:

To acquire a position with a growing company where I can apply my skills

and experience for the betterment of the company and myself.

Education:

1999-2001 Tampa Technical Institute, Tampa, FL

Associates of Science Degree in Computer Network Engineering Technology

Graduated with Honors

Qualifications

Troubleshooting (Hardware & Software)

Computer Fundamentals

Windows 95/98/2000 & XP

Windows 2003 Server

Customer Service

Certifications:

Microsoft Networking Essentials Certification - February 2000

Work Experience:

2004 - Present

Barrister / Nexicore / Equant

Worked as a field technician. Responsibilities included New PC set ups,

Replacing motherboards, CPU's, Modems and troubleshooting to identify the

problem, ordering parts as needed and installing new parts to resolve

issue.

2001 - 6/2010

America's Mortgage Brokers Tampa, FL

IT Specialist / Human Resources / Lender Liaison

Maintains a 40-computer 3 network environment. Responsible for back-ups,

security for the network, & troubleshooting workstations. Installing

hardware/software, & configuring routers.

Assisted in the setup up of IIS. Responsible for ensuring Database server

and Application server are always up and running. Created manual with step-

by-step instructions for management to maintain servers up and running on

the web even in my absence.

Responsible for all computer and telephony systems for $30 million mortgage

company corporate headquarters.

Network administrator supporting 40 in house computers and users. Also 450

employees across 250 locations in 22 States.

Successfully implemented multiple IT projects ranging from Encompass,

Adobe, and Microsoft Office software. Provide the technology knowledge and

vision to support the company's business objectives, and evaluate and

recommend all software, telephony for all business processes.

Assisted in install of Allworx hybrid VOIP phone system utilizing TCP and

UDP and a T1 line for system.

LAN and WAN

Designed and implemented a WAN infrastructure using T1's and Linksys &

Belkin Routers and a Hotbrick Load Balancer.

Implemented a VPN solution to enable a secure connection between a remote

location and corporate headquarters.

Designed and implemented a help desk to serve the needs of 450 employees.

Handled all-level support of LAN and WAN issues for the company.

Performed daily Microsoft Windows 2003 Server administrative tasks

including adding and deleting users, setting up shared areas, controlling

data access on six servers.

Trained users and administered e-mail for the entire company.

1999 - 2001

Anderson Mortgage Services

Assisted with day-to-day tasks, including ensuring computers were running

at top performance. Answered phones, completed mortgage loan applications,

reviewed credit reports and helped complete the loan process.

1999 - 2000 Stone System Solutions New Port Richey, FL

Contracted PC Specialist

Assisted in several PC builds. Installed LAN environments utilizing TCP/IP

as the network protocol. Qualified in Windows NT 4.0, 98, and 95. Also

configured Act 4.0 and Office 97 over a client server network.

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