Manager Software

Michael Lavelle

**** ******* **** - **********, ** 30222

Phone: 330-***-**** ? Email: *********@*****.***

Objective:

To secure a technical support position in the field of Information

Technology where I can utilize my related skills, certifications and

training.

Certifications:

Network +

MCP

A+

Education:

ITT Tech, Strongsville, OH

AAS-Information System Administration / BS-Information Systems Security

Pace University, New York, NY

Computer Science, - Internet Technology Certification

Core programming in: Java, Java applets, Java Servlets JavaScript, Perl

Web server installations (Apache web server running on Linux)

Website implementation

Database integration

Tech Skills, Cleveland, Ohio

MCSE Certification program

Network + Certification (N10-003), Microsoft Certified professional (70-270

Installing, Configuring and Administering Windows XP Professional), A+

certified 220-301 Core Hardware, A+ Certified 220-302 OS Technologies,

Prevention and Maintenance of various computers and components,

Installation of components, and system devices, Computer repair and system

rebuilds, Learn how to navigate the CMOS, BIOS, and Boot Sequence Learn

about troubleshooting, cleaning of computers and peripherals, Drive

installation and configuration, Wireless Networking, TCP/IP Configuration

and Topologies, Remote Access, Microsoft Windows Networking Unix, Linux,

Mac OS, Novell Netware, Network Security, Proxy Servers and Firewalls,

Antivirus, Disaster Recovery and Fault Tolerance, Network Troubleshooting

Methods, Upgrading and Migrating User Settings, Automating an Installation

of Windows XP Professional, Unattended Installation of XP, Sysprep, RIS,

Configuring Desktop Settings, User Account Management, Group Management

Computer Skills:

LAN hardware/software administration, design, installation and

configuration

MS Windows 2003/2000/NT4 Server, Exchange Server, IIS Server

administration, Active Directory

Backup Exec, ArcServe, VERITAS network backup software

MS Office 2003/XP/2000/97, Access 2003/XP/2000/97, Outlook 2003/XP/2000/98

TCP/IP Ethernet Networking, DHCP and static IP addressing, Wireless

Networking

Symantec Antivirus Corporate Edition and McAfee Virus Scan Enterprise

Symantec Ghost imaging software

VPN based mobile/remote computing solutions, PCAnywhere, WebEx, VNC,

Bomgar, and more4

Help Desk / end-user LAN/Hardware/Software support

Internet/Intranet Design/development/administration, HTML, PHP, Limited

Java, Java script, ASP, PHP programming

Internet/Print graphics creation and manipulation, Adobe Photoshop,

Illustrator, Dreamweaver, Indesign, Flash, Page Maker

Limited Java, Java script, ASP, PHP programming

Relevant Experience:

Insight Global / AT&T Support Plus, North Canton, OH

ConnectTech Support Specialist (Sept-2009 / Present)

Use phone and remote support software to effectively customer issues

Keep a minimum call avg. each/week

Document all calls and resolutions through multiple AT&T systems

Kept up to date on the latest viruses and removal procedures

Keep a working knowledge of all operating systems win98-win7, Mac Os 8-X

Support PC's, printers/scanners/faxes, Modems, Routers, Black Berries, Mp3

players and Home Theatre Systems.

Assisted other technicians as needed in a team oriented environment.

Myers Controlled Power, North Canton, OH

Network Administrator (March - 2008 / May -- 2009)

Maintained the availability of company computer resources including

servers, workstations, laptops, printers and multimedia equipment

Administered multi-server Windows 2000, XP LAN, 60+ workstations and 75+

end-users

Maintained inventory of IT assets, recommended, evaluated and purchased IT

assets

Purchased software licensing and tracked licensing compliance

Implemented Internet proxy/firewall and monitoring solution

Administered and maintained Microsoft Exchange Server and user accounts

Maintained system tape backups and implemented disaster recovery plan

Help Desk / End-user support for hardware, software and Windows operating

systems

Maintained network security, addressed server security issues and applied

appropriate security patches and upgrades

Ensured IT procedures were all ISO compliant

Proforma, Independence, OH

Desktop Support Specialist (December - 2006 / March - 2008)

Handled all desktop support issues.

Supported over 650 offices through the US and Canada by phone and e-mail

support

Managed user accounts for all employees

Managed e-mail accounts for all franchise owners

Setup and deployed PC's for all employees

Created Documentation for all desktop support processes

Utilized programs such as WebEx and Remote assistance to handle remote PC

take over

Handled all PC hardware warranty issues

Became proficient in, in house proprietary order processing software

JD Byrider, Cleveland, OH

IT Manager (6 month contract)

Implemented internet and wireless security

Set up web based support ticket system

Handled all computer support needs

Trouble shoot network problems, ran new network cables when needed

Handled issues from 6 different locations and over 150 employees and over

220 devices

Designed new group policies and set up network security

Inventory tracking and ordering for all computer related parts

Assessed computer and network needs and handled each accordingly

Auto Accents, Cleveland, OH

Front end Manager / Tech Support (November - 2004 / December - 2006)

Implemented new software and upgraded existing Network for more security

and greater flexibility

Implemented internet and wireless security

Implemented New accounting software

Handled Front end needs such as, Nightly accounting, Customer appointments,

Inventory control

Found new parts suppliers for greater diversity

Participated in on going education of products and services, provided by

manufacturers

Contact this candidate