Customer Service Sales
Resume:
KATHLEEN J. KENNEDY
• Springfield, Illinois ***** • ********@*****.*** •
OBJECTIVE
I am a friendly, loyal and hard working person who has ambition to succeed in
any work environment. Although I have experience in the Insurance field, I am
very eager to learn new things and I am always up for a challenge. I am a team
player but also work well on my own. I am a very organized person and can
multi-task. I am seeking a job where I can grow within myself, while giving my
best to the company.
PROFESSIONAL EXPERIENCE
BlueCross BlueShield of Illinois – Springfield, Illinois 2001 to
Present
Customer Service Representative
As a Customer Service Representative I served as an internal customer service
rep for the Sales/Marketing Department for State Markets. The position had a
high level of autonomy that required initiative, multi-tasking, and thoroughness
due to Quality review. Processed monthly group renewals for the Springfield and
Rockford sales departments as well as periodic runnover from the Downers
Grove office sales department. Inputted MSP acknowledgement forms into
BlueStar and resolved any MSP tab issues. Processed various miscellaneous
changes in BlueStar and PARS. When applicable, direct membership
maintenance was performed in BlueStar. Investigated and corrected group
system issues per the Sales department’s request. Performed plan changes in
BlueStar and PARS at group’s renewal or off cycle.
Worked closely with the Underwriting department concerning renewals,
•
contract or plan changes, as well as miscellaneous changes.
Knowledge of the following systems: BlueStar, PARS, Emulators (GMBF,
•
GRPI, GEFI, ELIQ, SSNI, TPX, TRSM) Gratsi and Image.
Knowledge of Microsoft Word and Excel.
•
BlueCross Blue Shield of Illinois – Jacksonville, Illinois 2000–
2001
Customer Advocate
Provided customer service to external members, helping explain their benefits,
claims and other questions they may have had. Worked with other Blue Cross
plans for our out of state providers and members. I also adjusted claims when
necessary.
DP Express – Springfield, Illinois 1993 – 2000
Shift Leader
I provided customer service to customers including: developing film and printing
negatives. As a shift leader I worked one on one with the customer solving
problems they may have had. In this position I was responsible for maintaining
the machinery and keeping the area clean and organized.
Qualex Corporation – Jacksonville 1975 – 1992
Department Head
I was responsible for overseeing the department and my other co-workers. I
made sure everyone was trained properly before they were put out on the floor. I
also was a liaison between the inspectors and management.
Education
Jacksonville High School 1969-1973
High School diploma
References
Available upon request
Contact this candidate