Customer Service Assistant

E mily Busch

**** ******** * * ***, Columbus, Ohio

614-***-**** home

216-***-**** cell

*********@*****.***

Personal Summary

Excellent interpersonal skills

Proficient in Microsoft Office, internet and email

Managerial experience in a retail environment

Self motivated

Can work independently or within a team

Skilled at learning new concepts quickly, working well under pressure, and communicating

ideas clearly and effectively

Excellent research skills

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Education

Certification in Chemical Dependency Counseling 2011

Columbus State Community College, Columbus, Ohio

B.A. in Psychology and Justice Studies 2007

Kent State University, Kent, Ohio

M i nor in Sociology, graduated Magna Cum Laude.

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Certification

Chemical Dependency Counseling Assistant 11/3/2009

Ohio Chemical Dependency P rofessionals Board

Expi res 11/3/2011 Certificate Number 090703

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Professional Experience

Student Intern, Franklin Pre Release Center September 2009 – March

2010

Assisted and performed Bio Psycho Social Assessments

Assisted with the Intensive Prison Program for chemically dependent inmates

Took alcohol and drug inventories for select inmates

Assisted with the screening process and treatment planning for Intensive Prison

Program

Student Intern, Focus Healthcare March 2009 – May 2009

Assisted with Adolescent Intensive Outpatient Program for chemically dependent

adolescents

Assisted with Bio Psycho Social Assessments

Assisted with Outpatient Detox Program

Assisted with Screening and Intake procedures

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Work Experience

Server, Max and Erma’s July 2007 – Present

Provided customer service to guests at the restaurant

Kept restaurant maintained by cleaning and stocking before, during, and after

business hours

Responsible for credit slips and cash payments by the customers.

Handled customer complaints effectively.

Some food preparation and equipment set up duties

Supervisory duties

Trained potential servers

Operated POSItouch system

Server and Hostess, Eat N Park May 2004 June 2007

Provided customer service to guests at this restaurant

Kept restaurant maintained by cleaning and stocking before, during, and after shift.

Operated a cash register.

Handled customer complaints effectively.

Some food preparation

Trained potential hostesses

Operated POSItouch system

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Memberships and Honors

Founding Member, Sigma Alpha Pi (The National Society of Leadership and

Success), Columbus State Chapter

Member, Alpha Phi Sigma (The National Honors Society for Criminal Justice), Kent

State Chaper (Psi Chapter)

Dean’s List, Kent State University

Dean’s List, Columbus State Community College

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