Manager Customer Service
Resume:
Kristi posthuma
*** ****** *** ***. ***, Vacaville, CA 95687
707-***-**** cell
******.********@*****.***
objective
To start an exciting career within a company that has opportunity for
growth and advancement.
Summary of qualifications
Worked over 10 years in the Administrative field, multi-tasked, hard
worker, self-starter, but also a team player, and very reliable. Proficient
in all Microsoft programs, including Word, Excel, PowerPoint, Desktop
Publisher, Access, Outlook, Adobe Acrobat, QuickBooks, type 50-60 WPM, and
have 10-key experience. Exceptional organization skills, communication
skills, and customer service.
Employment
10/2008 - 08/2010 Merchant Services of Northern California, Inc.
Concord, CA
Manager
$38,000/ year
. Provided sales support to the Inside and Outside Sales team as needed.
. Recruitment of new employees, created and processed all
hire/termination documents.
. Numerous HR duties, including payroll, event planning, weekly/ monthly
reviews.
. Created all sales reports and reported to the District Managers on a
weekly basis.
. Maintained a high level of integrity, and customer service skills at
all times.
. Distribute all mail, file, make copies, fax documents, ect.
. Assisted the District Managers with any responsibilities they
assigned.
. Created and maintained filing systems, and created spreadsheets for
quality organization.
. Corresponded with owners, sales team, and merchants to provide
excellent service.
. Ran errands, set-up meetings, conference calls, and travel
arrangements.
. Miscellaneous duties that were assigned.
. Provided the inside sales team with weekly leads that were generated
from an online source.
. Created and annonunced weekly/ monthly motivational games for the
inside and outside sales team.
11/2007 - 08/2008 Coldwell Banker Residential Brokerage
Vacaville, CA
Office Administrator
$38,000/ year
. Coordinate activities throughout the entire escrow process from sale
to close of escrow.
. Create preliminary and final CDA for proper commission payment.
. Processed all deposit checks, commission checks, and any payments.
. Created checklist for each escrow in order to assure each document was
in each file, and gave to the broker manager for final review.
. Properly updated trust log, and agent billing.
. Distribute all mail, file, make copies, fax documents, ect.
. Assisted the Broker Manager with Fundraiser projects, and recruiting.
. Maintained filing systems, and created spreadsheets for quality
organization.
. Corresponded with owners, buyers, sellers, brokers, and title
companies.
. Ran errands, set-up meetings, conference calls, and travel
arrangements.
. Miscellaneous duties that were assigned.
05/2007- 08/2007 QLC Management, LLC. Fairfield, CA
Administrative Assistant
$25,000/ year
. Draft, revise, and finalize documents and correspondence to emails,
letters, and agreements.
. Printed daily emails, and reviewed with owner.
. Researched properties of interest, and current market rates.
. Scheduled appointments, meetings, and inspections.
. Maintained filing systems, and created spreadsheets for quality
organization.
. Corresponded with owners, buyers, sellers, brokers, and title
companies.
. Ran errands, set-up meetings, conference calls, and travel
arrangements.
. Miscellaneous duties that were assigned.
01/2007- 04/2007 Express Personnel Services Napa, CA
Community Health Clinic Ole (Non-profit Organization) - Temporary Position
Human Resource Assistant
$30,000/year
. Provide recruiting support working with hiring managers on job
requirements, posting job descriptions, tracking and screening
incoming resumes, scheduling interviews, conducting reference and
background checks and extending employment offers.
. Coordinate new hire orientations and manage the administration of all
new hire paperwork, create and maintain all employee files.
. Participate in benefit administration which includes enrollment,
claims resolution, change reporting and approving invoices for
payments.
. Assist in payroll processing, office administration; including
creating and updating documents in Excel, Word, and Publisher, and any
additional duties as assigned a manager.
. Schedule and track performance reviews, conduct exit interviews and
manage all separation paperwork.
. Comply with all state filing requirements.
. Act as Executive Assistant, scheduling meetings, coordinating travel
and reservations, organized catered luncheons. Create Board Packets
for meetings; send out correspondence to all Board Members and staff.
07/2006-12/2006 Chong Partners Architecture San Francisco, CA
Architectural Coordinator
$42,000/ year
. Processed all Post Approval Documents (PADs) and Change Orders for
general contractors, and sub-contractors.
. Created field inspection reports, recorded, updated, and managed all
meeting minutes.
. Scheduled and coordinated all site walks, meetings, and conferences
with Architects, General Contractors, Sub-Contractors, and Clients.
. Updated project contact lists, tracked all documents, and created
reports for the on-site Architect, maintained transmittal logs,
created all transmittals to contractors, clients, and owners, created
RFI's and transmitted them to the assigned destinations, reviewed
responses and delivered accordingly.
. Administered all office administrative duties.
. Assisted Senior Architect and team with any other tasks as needed.
09/2005-07/2006 Kinetic Systems, Inc. Vacaville, CA
Administrative Assistant III/ Payroll/ Human Resources/ Document Control
$42,000/ year
. Processed all Lien requirements for General contractors, and sub-
contractors.
. Administered new hire programs at local site and coordinated with our
main office for any new updates and training.
. Updated employee rosters, tracked all man-hours, and created man-hour
reports for General contractor.
. Maintain transmittal logs, created all transmittals to contractors and
sub-contractors, created RFI's and transmitted them to General
contractor, reviewed responses and delivered accordingly.
. Administered the drug test process for employees and new hires for pre-
employment screening, post accident and random drug test screenings.
. Created timecards, processed payroll for 400+ employees, and generated
all payroll reports for main office.
. Worked closely with Document Control to input Isometric Drawings,
update logs, and track all incoming documents.
. Answered phones, delivered messages, filled, created documents and
reports, all data entry, and other office duties.
. Assisted all managers, and other co-workers with any other tasks as
needed.
05/2005-01/2006 Eshaan Medical Spa Vacaville, CA
Procedure Assistant/ Receptionist
$25,000/ year
. Prepared patients for treatment, assist in treatment, and clean rooms
after treatment.
. Scheduled appointments, answered phones, follow-up calls, reminder
calls, filling, and other miscellaneous office duties assigned by
Office Manager.
. Worked with Spa Manager to publish designs, and create flyers using
Desktop Publishing.
. Organized market boxes; sell skin care products and makeup, assisted
spa manager with any other miscellaneous projects, including
marketing.
01/2003-05/2004 Maxim Crane Works Benicia, CA
Office Assistant/ Timekeeper
$35,000/ year
. Data Entry, created spreadsheets, billing, all office duties, crane
tags, equipment tags, tracked and reported all man-hours worked.
. Scheduled appointments, answered phones, traveled between refineries.
. Worked directly with Operations Manager, typed all business letters,
bids, and contracts.
Education
11/2003-02/2004 Executive Programs
Real Estate
. Passed Real Estate Principles course, preparing me for the State
Exam.
. Recently received my California Real Estate Salesperson License
(#01773421).
References
Kristy Morrow
kinetics systems
greg miller
chong partners architecture
Brian Belknap
Merchant Services of northern California, Inc.
Contact this candidate