Customer Service Human Resource
Resume:
Erick Ernst
Franklin, TN *7069
**********@*****.***
Professional Summary
Staffing Professional with a record of exceeding performance goals and
achieving high levels of customer satisfaction on contract, contract-to-
hire and permanent placement hiring. Results-oriented Recruiter with hands-
on experience in staffing entry-level to executive-level placements in
Engineering, Design, Customer Service/Contact Center, and Manufacturing,
among others.
Professional Experience
M FORCE STAFFING - Nashville, TN
April 2010 - Present
Recruiter
. Act as liaison between clients and potential candidates for employment
with a main focus on Engineering and Design to include: Mechanical
Engineers/Designers, Electrical Engineers/Designers, Embedded Engineers,
Industrial Designers, Manufacturing Engineers, etc.
. Track clients and candidates during recruiting process to include phone
screens, face-to-face interviews, and employment paperwork for placement
while utilizing the Sendouts talent management system
. Network with local technical schools, engineering groups, and
organizations to promote the company and build relationships with
candidates and managers in the local market
. Negotiate rates and other terms of employment with clients and candidates
. Efficiently manage and maintain accounts with clients and contract
employees including time-keeping, compensation, reporting, medical
issues, time-off, lunches, and business development
SUNTRUST BANK - Nashville, TN November
2009 - January 2010
Contract Recruiter
. Recruited Customer Service Representatives for the Contact Center in
Nashville, TN
. Screened, interviewed, assessed skills of potential candidates, and
recommended placement of new staff members while utilizing the Taleo
talent management system
AEROTEK - Knoxville, TN/Nashville, TN
September 2008 - October 2009
Recruiter/Sourcing Specialist - Energy Division/Professional Services
Division
. Acted as liaison between employers and potential employees, maintaining
relationships with Human Resource Managers, Engineering Managers, and
other Departmental Managers, as well as, potential employees (Engineers,
Designers, Laborers, Technicians, etc.)
. Directly responsible for over $5,000 a week in profit; achieved this mark
within first 6 months of employment
. Responsible for sourcing, screening, interviewing, and selecting
candidates for employment while utilizing an internal candidate tracking
system, Recruiter Workspace
. Negotiated wages and employment terms and conditions with candidates, and
secured commitments from candidates for current and future positions
. Attended various industry-specific organizational meetings to include
SHRM (Society of Human Resource Management) and TVHRA (Tennessee Valley
Human Resource Association), among others
Education
The University of Tennessee Knoxville, TN - May 2008
Bachelor of Science in Business Administration, Enterprise Management
Cumulative GPA: 3.29/4.0
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