Software Technical Support

Romadd P. Carter

**** ******** ***** *****

Plainfield, IL 60586

773-***-****

*************@***.***

SUMMARY OF QUALIFICATIONS

• Over 10 years experience in systems administration, including analyzing, designing, installing,

maintaining, and repairing hardware, software, peripherals, and networks.

• Superior problem solving skills and technical support abilities with migrations, network

connectivity, and security and database applications.

• Excellent communication and follow up skills.

• Dependable, reliable, and a quick learner.

COMPUTER SKILLS

Mac Pro, Mac G4, Mac G5, Dell/EMC SAN hardware, IBM server

Hardware:

HP server, miscellaneous PC hardware, IDE hard drives, SCSI

devices, external hard drives

Microsoft Office Suite, MySQL, Active Directory, Cluster

Software:

Administrator, VMware, RDC, ARD, Hermes, QPS, DTI, Base

view

Perl, XML, Oracle, J2EE, Java, UNIX, VC++, Visual C, PL/1,

Languages:

VB.NET, SQL, VB6.0, CICS, Clist, JCL, DB2, REXX, COBOL

Windows 2000/2003/2008/NT/XP, DOS, UNIX, Linux

Operating Systems:

PROFESSIONAL EXPERIENCE

Sun-Times Media Group, November 2006-Present

Plainfield, IL

Systems Administrator

• Monitor, analyze, install, and repair new and existing servers.

• Provide 24/7 on call support for user and server issues.

• Build business cases for new computer systems and equipment to present to

management.

• Responsible for hardware and software applications for workstations, servers, and

network data communications. Collaborated with executive management and

department leaders to assess network capacity needs.

• Provide hardware support for laptops, desktop personal computers, printers, and

monitors in the company.

• Maintain, enhance, and support operating system patches and upgrades on a

regular basis.

• Create proactive procedures for problem preventions and resolutions, interface

with software developers, analyze issues, and design solutions.

AIT Chicago, 2003-2006

Chicago, IL

Senior Consultant

• Provided technical support for users.

• Trained users on software such as Microsoft Office Suite.

• Provided all levels of hardware and software support.

• Customized and developed web based applications using J2EE, Java, and XML.

Exelon/Comed 1997-2003

Chicago, IL

Development Analyst

• Programmed, analyzed, coded, tested, documented, and implemented system

applications related to customer billing

• Problem solving analysis and data manipulation

• Setup, installed, and maintained a secure database for all users and programmers

for company application security

• Installed and maintained third party software

• Trained new employees on business applications and technical program writing

• Performed hands-on administration, monitoring, and troubleshooting of Local

Area network (LAN), resulting in optimum performance and minimum downtime.

• Coordinated with committees detailing enhancement specifications.

EDUCATION

Bachelor of Science, Computer Information Systems, Grambling State University

Contact this candidate