Customer Service Representative
Resume:
Lesley Ramos
Fall River,MA ***20
******.*****@****.***
Apr 10 to present Women's Apparel
Customer Service Representative
? Answer call's with superior service
? Solve any problems customer's could have
? One call resolution
? Keep call time down to a minium
Sep 04' to June 08 Roger's C.I Restaurant
Key holder / Shift leader
Fall River, MA
? Opened restaurant, managed 7-10 employees daily
? Trained and developed 4 employees on planning and executing prep work
? Completed inventory twice weekly to create supply orders
? Personally organized & planned daily task sheets to increase efficiency
by 50%
? Created updates to recipes as needed
Nov 01 to Aug 04 Dunkin Donuts Coffee Shops
Key holder / Shift leader
? Ensured all customers were given the best service
? Managed 10-12 employees daily with break assignments
? Delegated tasks to all employees, following up as needed and giving
appropriate feedback
? Trained and developed 10 employees on
?customer service
?register training
?cash management
?food handling
? Maintained all front of the house operations and quality standards
References:
Rita Champagne Owner Rogers
C.I Rest 508-***-****
Frank Braga Owner
Dunkin Donuts 508-***-****
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