Customer Service Manager

James Martin

**** ****** ****** **

Lithonia Georgia 30058

404-***-****

Summary

Security Manager with over 10 years experience in Corporate Security with

great customer service skills. Extensive experience following company

policy/procedures and being efficient at all times.

Norred & Associates, Atlanta, Ga

Account Manager /Concierge (2008-present)

. Answer calls and connect calls to the correct department at Intel-Sat

Satellite corporate office.

. Train new employees on site.

. Monitor onsite officers to make sure post orders are followed.

. Welcome and greet customers at front desk as concierge.

. Responds to client inquiries, problems, and complaints and refers them

to the appropriate associate.

. Refers any unresolved customer grievances to designated departments

for further investigation

. Set weekly schedules for employees.

. Update post order manual on site.

. Conduct oral communication between the client and employees.

. Process and submit employee's weekly time sheets and vacation

requests.

Training Manager (2006-2008)

. Setup and conduct Job fair for new hire.

. Interviewed and trained new hires.

. Developed and maintained the standards for security program needs.

. Distributed uniforms and ID badges to new employees.

. Monitored employees to ensure they are abiding by the companies

polices and standards.

. Ordered and maintained uniform inventory.

. Processed drug screen and background checks on new hires.

. Conduct onsite training for employees and managers.

. Trained and certified employees for American Heart Saver (CPR)

. Conduct customer service training.

. Assisted and relieved receptionist when needed.

. Provided one on one session's for coaching and improving job

performance.

. Managed office in the absence of operation manager.

Allied Barton Security, Atlanta Georgia

Security Supervisor-2000-2006

. Trained and supervised security guards on site.

. Prepared employees weekly schedules and time sheets.

. Monitored closed circuit television at UPS Corporate offices.

. Enforced and implemented company policy and procedures

. Input and processed personnel badges in computer system

. Maintained daily record of all daily security activities within the

corporate office.

Colt Security, Atlanta Georgia

Security Officer-1988-2000

. Monitored and secured UPS Corporate offices.

. Processed personnel badges for access authorization

. Enforced and implemented company policies, procedures and appropriate

laws.

. Patrolled premises in company vehicle

Military Experience:

1983-1985 Michigan National Guard

References provided upon request

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