Customer Service Manager
Resume:
Johnine Hicks
Algonquin, IL 60102
OBJECTIVE: To secure a position with an organization where my extensive
Customer Service experience will be further developed and utilized.
WORK HISTORY
February 2002 - January 2010 Starbucks Coffee Company, Hoffmann Estates, IL
Shift Supervisor - Responsible for the set up and opening of 2 new
Starbucks locations; Directly responsible for the management of 4 to
5 staff members; Open store and ensure prep work is completed;
Reconcile cash drawers and make bank deposits; Order supplies and
manage inventory; Train new service staff; Numerous other day to day
responsibilities of running a fast-paced coffee establishment.
October 2001 - February 2002 Algonquin Police Department, Algonquin, IL
Crossing Guard - Responsible for safely crossing all children to and
from school; Regulate traffic at the crossing; Safety certification
completed.
August 2000 - October 2001 Bentley's Bagels & Brew, Algonquin, IL
Baker/Counter - Opened store; Mixed and baked bagels; Prepared and
served coffee and espresso drinks; Provided excellent customer
service.
May 1992 - August 2000 Luke's Italian Beef, Algonquin, IL
Day Manager - Opened store; Responsible for prep work; Made sandwiches
from the grill and steam table; Served customers; Handled cash and
cash register; Order product from vendors; Managed inventory.
EDUCATION / CERTIFICATES
Dundee High School - Diploma Received 1970
Elgin Community College - Several College-Level Courses 1970-1972
Food Sanitation Certification - Certificate Earned 1998
References available upon request
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