Project Manager Control
Resume:
Candace L. Thompson
St. Peters, Mo. 63376
EXPERIENCE SUMMARY
** ***** ********** ** **** Processing.
** ***** ********* ****** ********, operated laser and impact printers,
mounted reel to reel and cartridge tapes, created/duplicated microfiche,
all phases of tape library functions to include CA1 and silo
implementation, forms design on 4135 laser printers. Problem resolution
using JCL, and CA7/Control/M scheduling. 1 year as an Operations
Supervisor.
7 years abend recovery in Production Control environment and team leader
working with Control-M scheduling software, with 6 of those years being in
a supervisory capacity for Production Control, Operations Support, Helpdesk
and Tape Operations 24 x 7.
1.5 years as a Project Manager for Tape Operations contract, 24 x 7.
1.5 years as an Information Systems Security Officer (ISSO) using ACF2.
EDUCATION/SPECIALIZED TRAINING
54 hours in Business Administration with emphasis in Management
Information Systems from St. Charles Community College in St.
Peters, MO, 63376 and
St. Louis Community College in Florissant, MO.
**Held a Top Secret Security Clearance with KEI Pearson for the
Defense Enterprise Computing Center-St. Louis in conjunction
with the Department of Defense from November 1995 to September
2005.
PROFESSIONAL EXPERIENCE
KEI Pearson 4250 N. Fairfax Dr. Suite 1300 Arlington, VA 22203 (Currently
Working at Defense Enterprise Computing Center at 4300 Goodfellow Blvd. in
St. Louis, MO)
Information Systems Security Officer (ISSO) 03/15/04 to 09/30/05
Responsible for daily ACF2 processing. Create new user accounts and ID's.
Provide dataset access to users. Ensure all users are in compliance with
security policies and procedures. Reset passwords and un-suspend user
accounts. Ensure the security and protection of all system data.
Project Manager for Tape Operations 10/01/02 to 03/12/04
Plan, direct, control, schedule, coordinate and organize contract support
for Information Technology utilization and management projects. This
includes security both physical and hardware/software, monitoring tape silo
usage, and recommending methodology for more efficient utilization.
Evaluate alternatives for more efficient and effective accomplishments of
work, establish procedures, develop documentation and reports, attend
meetings and conferences. Interface written and orally with technical,
contract and management personnel. Plan for augmentation of existing
systems and evaluate tape operations library and equipment.
Control-M Scheduling Team Leader/Operations Supervisor 01/99 to 10/02
Helped to develop a four-person team performing all Control-M functions to
include some release management. Schedule all production processing for
seven systems. Research and troubleshoot all Control-M issues and
problems. Work closely with customers coordinating all their scheduling
needs. Verify all jobs are scheduled correctly for all systems each
morning. Currently in the process of restructuring Control-M to be
standardized for all seven systems. This will make for a much more user-
friendly application. Negotiate with software vendors for training
packages. Developed a training program for new tape operators and helpdesk
operators as well as existing employees. Currently supervise 52 employees
in Tape Operations, Production Control, Helpdesk and Operations Support 24
x 7. Involved in hiring, interviewing, disciplinary actions, performance
reviews, and terminations. Work closely with Project Manager.
Production Control Specialist/Operations Supervisor 11/96 To 01/99
Coordinate all work schedules for Production Control Specialists, Helpdesk,
and Tape Operators. Work closely with management in this process. Provide
or ensure training for new Production Control Specialists. Authorize any
leave time, and/or days off for personnel in the Helpdesk and Computer
Room. Sign and ensure all time sheets are filled out properly. Administer
performance reviews and any disciplinary actions. Assist in the
interview/termination process. Perform assigned duties from the Project
Manager. Perform production control duties and abend recovery for all
Marine Corp domains. Responsible for all CA7 scheduling. Participated in
the conversion from CA7 scheduler to Control-M scheduling package, and also
monitored job flow of Control-M while running in simulation. Performed
Control-M scheduling duties after implementation of product on all Marine
Corp systems. Oversee Helpdesk operations using Remedy for opening trouble
tickets. Also monitor UNIX Solaris 2.5/2.6 Operating system (SUN
4000/630/690 mini platform). Currently supervise 45 employees in Tape
Operations, Production Control, and Helpdesk, 24 x 7.
Production Control Specialist 11/95 to 11/96
Monitor all Marine Corp domains for abnormalities in processing. Make
necessary modifications and program changes using JCL to resolve problems
in abend recovery. Access multiple software applications to assist in a
thorough research process for problem resolution. Phone interaction with
offsite customers to include overseas. Update outdated documentation and
work with various Windows applications. Worked as a CA7 scheduler, to
ensure all processing was scheduled properly. Created procedure manuals
and common abend manual for assistance in problem resolution.
Boatmen's Trust St. Louis, Mo.
Computer Operator 04/93 to 11/95
Monitored production processing through systems console and CA7. Performed
restarts on abended jobs through CA7. Mounted tapes and printed forms and
reports. Created/duplicated microfiche. Involved in the conversion from
cartridge tape drives to a silo environment. Utilized CA1 extensively
during this process. Maintained and updated all procedure manuals.
Ordered all forms and supplies. Designed forms on laser printer, and
converted impact printer images over to the laser printer environment.
Citicorp Mortgage St. Louis, Mo.
Computer Operator 04/91 to 02/92
Mounted tapes and printed forms and reports. Processed microfiche.
Performed numerous data transmissions and monitored systems console.
Bi-State Development Agency St. Louis, Mo.
Computer Operations Supervisor 10/89 to 11/90
Supervised computer operators and data entry personnel. Involved in annual
budget preparation. Prepared monthly hardware utilization and data entry
stats reports. Ordered all forms and supplies. Ensured all production
processing was completed in a timely fashion. Maintained procedure
manuals. Involved in conversion from UNISYS computer system to IBM OS/MVS
environment. Negotiated closely with vendors in de-installation of old
hardware and installation of new hardware. Also, made recommendations for
hardware enhancements. Participated in converting all programs to new
system and monitoring processing of those jobs. Trained operators in all
phases of JES2 and MVS.
Bussmann Ellisville, Mo.
Senior Computer Operator 10/86 to 10/89
Monitored console and processed production on a nightly basis. Mounted
tapes and printed forms and reports. Resolved JCL errors. Performed IMS
transmissions. Worked closely with programmers. Performed IPL's and
shutdowns. Worked heavily with VTAM, taking lines in and out of service
for many remote sites.
Wausau Insurance Co. St. Louis, Mo.
Operations Supervisor 05/85 to 11/85
Supervised operators and production control on 2nd shift. Ensured all
production processing was completed. Documented all problems and worked
with programmers when production was impacted. Ensured proper turnover was
given at end of shift. Provided training to operators. Gave performance
reviews to operators.
National Aviation Insurance Co. St. Louis, Mo.
Senior Computer Operator 01/80 to 05/85
Monitored console, mounted tapes, printed forms and reports, resolved
simple JCL errors, worked with Tech Support during hardware problems, kept
track of all inventory and ordering of supplies, performed IPL's,
maintained procedures manuals, and trained new employees.
Tape Librarian 09/79 to 12/79
Performed tape librarian functions. Cleaned tapes, rotated tapes for
vaulting, performed inventories of tape libraries onsite as well as
offsite, and ensured adequate amount of scratch tapes were available for 3
shifts.
HARDWARE
CPU's - IBM 370/158, IBM 4381, AMDAHL 5990, IBM 3090,OS 390
Tape Drives - 3420 reel drives, 3480 cartridge drives, AMDAHL silos
Line Impact Printers - IBM 1403, 3203, 4345, and 6262
Laser Printers - IBM 3800, XEROX 4900, 8700, and 4135
SOFTWARE
JES2, JES3, TSO, ISPF/SDSF, ROSCOE, NETMAN, TMS, OMEGAMON, IMS, DISPATCH,
VTAM, ADABAS, CICS, JESMASTER, TMON, INFOPAC, REMEDY, MVS/OS, SVS, JCL, CA-
7/11, CONTROL-M, ACF2
PC ENVIRONMENT
MICROSOFT WORD-EXEL-OUTLOOK, WINDOWS 95/98, WINDOWS NT, WINDOWS 2000,
WINDOWS XP
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