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Customer Service Assistant

Location:
Fishkill, NY, 12524
Posted:
October 18, 2010

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Resume:

Cayla M. Consaga

abi28b@r.postjobfree.com

** ******* ******* ***.

Fishkill, NY 12524

845-***-****

Objective

A position in the fields of library or information science

Education

University at Albany, Albany, NY

MS in Information Science December 2010

GPA: 3.62/4.0

Siena College, Loudonville, NY

B.A. in English, English Honors Degree, December 2008

GPA: 3.54/4.0; Dean's List 2006-2008

Experience

Intern, Beekman Library, Hopewell Junction, NY February 2010- present

. Performed layout duties for library newsletter through Constant

Contact

. Edited format of annual report

Editorial Intern, Hudson Valley Magazine, Poughkeepsie, NY, Summer

2008

. Wrote two short, full length articles for the September and

November 2008 issues

. Edited articles and gave constructive feedback

. Wrote and edited pieces for the events and dining listings

. Researched various topics and contacted sources for information

Circulation Desk Attendant, Siena College Library, Loudonville, NY,

Fall 2005-2008

. Assisted patrons by finding material

. Retrieved Interlibrary Loan and Connect NY books for patrons

. Instructed patrons on how to locate material and differentiate

between sources

. Catalogued books and inspected shelves for orderliness

Librarian Assistant, Blodgett Memorial Library, Fishkill, NY, Summer

2004-Fall 2008

. Reorganized books and inspected shelved books for order

. Catalogued new books in computer database

. Retrieved books on hold for patrons and counseled patrons on

finding material

Additional Experience

Research Assistant, Quality Billing Services, Poughkeepsie, NY,

Spring 2010-present

Customer Service Associate, Christmas Tree Shops, Poughkeepsie, NY,

Winter 2009-2010

Cashier, Namco, Poughkeepsie, NY, Summer 2007-2009

Activities

Business Editor, Pendragon Art/Literary Magazine, 2005-2008

. Edited material and gave feedback for the magazine

. Assisted members in constructing the magazine format

. Submitted material for publication

Member, Siena College Art Club, 2005-2006

Computer Skills

Microsoft Word, Powerpoint, Excel, HTML, Innovative Interface's

Millennium, XML



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