Customer Service Management

Stacey A. Carver, MBA

Bilingual

*** *** ***** **. *****: 404-***-****

Stockbridge, GA 30281 Email:

********@*****.***

Summary of Qualifications:

Excellent human resources background, including: Bilingual:

Spanish/English, applicant screening, interviewing, testing, orientation,

training, benefits/COBRA management, broker relations management, benefit

strategy and design consultation, account management, translating

correspondence and benefits materials, investigation of complaints,

reconciliations, compliance creating benefit programs, and experience with

both ABRA and Ultipro HRIS systems.

*Microsoft Word *Bilingual (Spanish) *Benefit

Management

*Excel *HIPAA Compliance *Renewal

Management

*Outlook *FLSA Compliance *Experienced Trainer

*PowerPoint *COBRA *Public Speaking

*Problem Solving * FMLA/Disability Admin *On/Off-boarding

Career Accomplishments:

Origin, Inc. Atlanta, GA

HR Consultant Aug 2010 - current

. Developed recruiting strategy while maintaining alignment with

organizational culture and goals

. Evaluated and selected recruiting and applicant tracking systems

. Developed recruiting workflow to ensure all consultants met and

exceeded quality standards

o Ranked all candidates with input from managers

o Communicated process to managers

. Found free tools to help market the company to potential candidates

and business partners

Corporate Business Solutions Atlanta, GA

Benefit Specialist April 2006 - Aug 2010

. Developed, maintained and managed benefit plans for over 90 individual

client companies. Plan types include medical, dental, life, AD&D,

HSA, Flexible Spending Accounts, 401(k), and paid time off accruals.

. Managed Open Enrollments and Renewals from start to finish. Process

included working directly with carriers and brokers, shopping plans

via census information, analysis and preparation of data and

presentation to client, creation and presentation of alternative

contribution strategies, management of the application process,

deduction updates within the HRIS system to ensure that the correct

amounts were being deducted on both the employee and employer side.

During this time I also acted as the main contact for employees

regarding questions, concerns, and issues with the plan.

. Researched and developed industry appropriate contribution strategies

to support strategic goals of client companies and provide significant

cost savings without compromising quality options for the employees.

. Coordinated FMLA benefits with payroll and benefits to ensure no

breaks in coverage.

. Managed the worker's compensation process which included first report

of injury through follow up visits and return to work programs.

. Managed COBRA and GA State Continuation programs for all client

companies.

. Coordinated documentation for unemployment hearings to ensure that

facts are presented on behalf of the client.

. Assisted in the implementation of new client conversions via

investigation of current benefit offerings and entry of rate,

contribution strategies, etc. in the HRIS system.

. Client education to include FLSA compliance and industry trends in

regards to benefits.

. English to Spanish translation of documentation as well as telephone

and in person dialogue with Spanish speaking employees when necessary.

Ames Taping Tools Duluth, GA

Human Resource Associate May 2004 - March 2006

. Rewrote and organized new hire packs and employee benefit packets

giving employees more up to date, user friendly information, to

include translating all information for Spanish speaking employees.

. Performed applicant resume review, applicant pre-screening and worked

with regional managers to determine qualifications of candidates.

. Updated and managed personnel files and database, to include benefits

administration and COBRA. Acted as a liaison between employees and

benefit providers.

. Maintained employee service awards.

. Implemented medical and dental benefits, legal plan, FSA programs,

optional life and AD&D insurance, STD and LTD programs, and 401(k)

benefit. Improved dissemination of benefits information to employees

with regular memos, emails and posting of all pertinent benefits

information to the company webpage.

. Supported VP in preparing reports, investigating employee and client

complaints, creating and editing job descriptions.

. Conducted compliance audits of HR records.

. Responsible for receipt, reconciliation and payment of bills from

benefit providers.

. Processed employee terminations, separation notices, and DOL requests

regarding unemployment claims.

. Awards: Corporate Gem for Excellence, Employee of the month.

Georgia Personnel Services Augusta, GA

Staffing Specialist July 2003 - May

2004

. Managed employees from a customer service call center and a production

plant from application to placement to post-employment to include

screening, testing and interviewing all applicants for industrial,

office and customer service positions.

. Filled job orders for clients in a timely manner while increasing

employee retention with weekly site visits to all clients to discuss

progress and needs.

. Performed orientations for new employees, ensured compliance in

regards to new hire documentation, and completed payroll for all

employees in addition to performing periodic audits.

. Placed advertisements in periodicals and schools in addition to

attending job fairs to recruit qualified, quality applicants.

Westside High School Augusta, GA

Spanish Teacher/Department Chair Jan 1999 - Dec 2001

. Taught beginners through advanced students in spoken and written

Spanish with an emphasis on comprehension, speech, and writing skills.

. As Foreign Language Department Chair, I assisted in the creation of

state-wide

curriculum. I developed detailed lesson plans to ensure curriculum

objectives were met and offered tutoring and cultural enrichment

opportunities outside of the classroom.

Education

B.A. in Spanish, 3.85 GPA Dec 1998

Augusta State University, minor in Education

M.B.A. in Human Resource Management, 3.89 GPA Jan 2007

University of Phoenix, Atlanta

Completion of 40 hour Life and Health Licensing Course Sept 2010

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